SusieCakes - Menlo Park - Menlo Park, California

RONZKIE23

Super clean cakeshop and The cake /cupcake display are amazing…

I am in love with their cake and freshly whipped strawberry and rose cupcakes

It is a must have.
They have wide selection of flavors that you can try.
Stafd are friendly and amazing…

I will be back for more

Millie C.

same day order for a cake was prompt! classic marble cake was very cute and a little sweet for my taste but still enjoyable. prices are steeper than i would like otherwise i would come by more frequently!

Anna Z.

This is my favorite of all cupcake shops. The friendly staff and variety of flavors makes this place a MUST TRY!

Thank you Amy for an unforgettable experience. We will definitely be returning for all our celebratory cake needs as well as the general weekday pick-me-ups!

Also the new blueberry pancake flavor is amazing!! Highly recommend a try before it’s gone!

Eva L.

One of the best carrot cakes in the area. Red velvet was pretty good, too. I like the ratio of the cream cheese frosting the cake layers. Carrot cake not dry and not overly spiced.

Nicole R.

Had an unpleasant experience this evening with Abi and her other coworker. We are big Susie Cake fans - this was our wedding cake, birthday cakes, smash cakes and the once and while cupcake or cookie. This evening we popped in to takeaway cupcakes for home and my husband was in with our two younger kids 3 years old and 16 months. Our two kids were touching the glass and the workers said please don’t have them touch the glass - fair enough. My husband apologized and disciplined our kids not to touch the glass. Our youngest still learning kept trying and the two coworkers mumbled rude comments that my husband felt so uncomfortable he left. When the older coworker noticed he left with our younger kid she gave a face and mumbled happily to Abi that they left. Our older son 3 diagnosed with autism was very gently leaning the Susie cakes free magnet on the glass. Abi stared while I continued to tell our son to just simply step away from the glass. She came around with our box and with a smile as if I couldn’t hear all their commentary the last 5 minutes asked do you want a bag. I said no thank you and decided to tell her my feedback in hope to just shed light that you don’t know what is happening within family dynamics. I let her know it is a cake establishment with glass for a reason and we understand what they were saying but that they are just kids and are learning. Her reply was it’s not like they yelled at my kids….I let her know that doesn’t mean their demeanor and commentary doesn’t make people feel unwelcome. I also let her know our eldest son has autism and is still learning. We left as Abi walked over to her other colleague assumingly continuing to complain about us. Such a shame and terrible experience. Life is hard enough there just isn’t a need to have such negative miserable attitude you aren’t selling fine pieces of jewelry or clothing you are selling cupcakes behind a purposeful sneeze guard I don’t think my 16 month old son is going to break your glass. With employees like this my goodness you should advertise your shop as not child friendly.

Ariel J.

Pre-ordered a dessert to pick up the day before Father’s Day. Very pleased with how easy it was to order by phone, pay, & pick up. I ordered the larger key lime pie for about $25. It was enough to feed 4 with plenty of leftovers; the flavor was good, but not my absolute favorite; and the price was a little high in my opinion. I would consider going back to try the smaller (less expensive) items like cookies and cupcakes.

CalGirlLife

Just back from here, I ordered 6 cupcakes 3 mocha, 1 mint, 1 strawberry and 1 lemon. To my horror as I sit down to enjoy my cupcake with tea and take the first bite I taste PEANUT BUTTER! I absolutely DETEST peanut butter and now I have 3 of these cupcakes and wasted $$$. This is SO DISSAPOINTING! The sales associate seemed flustered, was messing up orders before me and clearly has now messed up my order. I cannot find a email address to complain to.

I am a regular customer here and while the cupcakes are great this type of customer service is unacceptable at this price point!

Edit: It’s been a few days and I am happy to report that Susie Cakes has kindly refunded me, I appreciate their fair business practice and will be back to try the Mocha Cupcakes soon which are always yummy! Thanks Susie Cakes!

Suhi H.

I tried the vanilla cupcake and a slice of the coconut cake and they tasted great and were good quality.