Merced Auto World - Merced, California

Taylor S.

Bought my 2020 Corolla here. Service was great, very professional. I spoke with Jonathan on the phone but mainly worked with Baltazar and Gabe. Everyone was very professional; Gabe especially was very helpful and even arranged to meet me at a gas station so that I could drop off some paperwork and still make it to an interview on time (rather than have to go all the way back to Merced Auto World).

Gabe also took me on my test drive. I'm often wary of being alone with men, as a woman, but he was a complete professional and very friendly. I felt 100% safe. Never felt condescended to, and I was welcome to poke around the car as much as I wanted to.

I left the car an extra day for a minor repair and it was ready first thing in the morning. The car itself is great, exactly as advertised, runs well, is very clean, and fits all my needs. All in all, a great experience.

Natasha C. C.

Came here to get the AC system In my 2001 Ford expedition fixed. It was good for about 4 months and now it doesn't work none of it will turn on all it does is blow hot air. however, their customer service is amazing and they are very kind. I'm just sad that the system no longer works i paid about 2300

Ryan M.

Purchased a Subaru from this dealership. Kept getting a check engine light for a misfire code but was told it wasn't misfiring. Warranty doesn't cover maintenance parts. Then eventually I got a boost leak. Subaru went to inspect the engine and found that my wiring harness has been spliced into and that there's wires everywhere bypassing sensors and that my ECU has been wired to make it think the engine was okay but it really isn't. I was then told this car won't pass smog when it comes time to smog it. My warranty that I purchased doesnt cover electrical. This dealership is a shark and doesn't care about their customers. Don't make my mistake and buy anything from these people.

Cierra B.

Bought a car in JANUARY 2024, and still have not revived my tags and registration. It is not 10/2/24. I have called the dealership MULTIPLE times and they just tell me it’s the DMVs problem and not theirs, or they give me the run around and try to tell me their boss isn’t there, when he is in fact there when I try to call and ask what’s going on. They sold me a car almost 9 months ago and they arnt doing shit on their part to get me all the things I need like they should have.
They also told me my car would be detailed before I drove off the lot. It was not. They then told me to come back at a later date to get it cleaned.
Super super SUPER unprofessional

kelly P.

So it’s been about a month now since I bought my 2016 Dodge ram 1500 from Baltazar at Merced Auto World . And I can’t be more happy. I’ve already taken it for an Oil Change and was told it’s in great shape . I was a little nervous cause I don’t know much about this truck. But I found out it’s really good on gas too . With the Hemi it hauls ass too! I’m 5 foot three With long blonde hair and Everyone is always looking at me when I get in because I’m so short lol. But he made the buying process completely easy. I was qualified within an hour. I drove all the way from Sacramento to pick it up and it only took a couple hours and I was on my way home. When I’m ready to trade my car again I’m definitely going here ! Thanks so much Baltazar !! A+++

melissa B.

Placed a deposit to hold a vehicle for a few hours. vehicle was not as advertised. Interior was covered in cigarette burns and melted plastic. Company refuses to return deposit which is illegal in the state of California. They also tried to sneak a 3000 warranty into the sales contract. There was no signed agreements. This dealership is shady. Stay away.

Cinthia D.

My brother was looking to finance his first car. Thanks to Jonathan he got him exactly what he was looking for, and the whole process was very simple. We walked out of there with the keys to his new car in under 2 hours! Thank you for a wonderful first buyer experience!

David C.

This place is bunch of crooks! The own is Rude and Unprofessional I highly don’t recommend coming here for any auto services or car purchases. The staff there is unprofessional they will leave oil stains in your car while they work on it and mud. They will just take your money and not trouble shoot the problem. They will hustle you out of your own hard money. Believe I had the worst experience here ever! Report this place to the Business better Bureau! They are so shady at Auto world don’t trust them at all.