Michael Kors Outlet - Milpitas, California

anilkumar D.

Michael Kors exclusive outlet located within Great Mall Milpitas California USA. Had lots of collections of all it's products. Purchased one bag for my wife which she liked very much with good price. The sales executive Abiny was very helpful in our purchase.

Andrew ?. D.

Great store with some very good deals. Service is very helpful and staff super friendly although when it comes to buying there was a huge queue and it seemed to take forever with only a few cash registers open on a busy Sunday afternoon. Still highly recommend visiting.

Ichen W.

Disappointing Experience with One Employee, Otherwise Great Service

I visited the store today to purchase two presents for friends and was reminded by the sales staff about a promotion offering an additional 20% off when buying two items, which was helpful. After picking out my gifts, I asked the cashier, Jane (I believe), if I could purchase an extra shopping bag since I needed two—one for each friend. To my surprise, she firmly rejected my request, stating it was store policy to allow only one shopping bag per customer, no matter how many items were purchased.

I was frustrated by this, but decided to proceed with my purchase. However, when Jane rang up my total, the amount was incorrect. I had to point out that she hadn’t applied the 20% discount. She corrected it without any apology or acknowledgment of the mistake, which left me feeling that her attitude was unprofessional and quite rude.

While I had a positive interaction with the other sales associates, Jane’s behavior negatively impacted my overall shopping experience. I hope the store takes note of this and provides better customer service training, as every customer deserves to be treated with respect and profession

Kiwi C.

Walked in saw multiple workers.
Not one hi, hello can I help you.
Start one worker standing in the corner on her phone picking her nose. Lol what a waste.

Jeannie D.

It was really nice! Good inventory/selection and good prices! Service was great too! Loved it!

sanjay B.

Nice

Shilpa P.

Extremely poor customer service. I wanted to return a sweater because of size issues. They informed during check out that holiday returns will be till Jan 31st but on receipt it was Jan 15, which I didn't check. Yes I did mistake because I believed the lady on counter who gave me the wrong info. I requested them to give a store credit if not return and they denied that as well. poor customer service. very disappointed.

Rebekah C.

Very nice store. It was neatly arranged and well maintained. There was a good selection, and the employees were very nice and helpful.