Casa Secoya - Monte Rio, California

Diane Z.

We stayed overnight the first weekend in February. We got in late so they left a message how to get our key in the lockbox. There were five of us so we got the family room, two queen beds and a twin bed in a separate room. These beds were like sleeping on a cloud. The bathroom was wonderful as it had a tub and shower, which is important to us, nice hot water, with samples of shampoos, conditioners, lotions and a hair dryer. It had a kitchenette with a table, large frig and the cutest microwave. The rooms were so clean, and it was quiet and peaceful here. We enjoyed staying here so much!! Too bad the seasonal pool wasn't open as we would have loved that also, but hope to come back in the Summer. A+

Jessica B.

We flew into town and drove 2hrs to this place. We rented a 3 bedroom cabin as we were traveling with family. We showed up at 7pm only to find it was NOT 3 bedroom as advertised! The only bedroom had a broken fan that only stood when leaning against a wall and there was an outlet cover missing. Just outside our door looked like a toddler bunk bed that was very low to the ground and was separating the bedroom from the bathroom. The bathroom had a good gap under the door and there was black mold around the tub and what appeared to be caulking that came out onto the tub and it was orange along with the door stopper! They counted the pull out couch as a bedroom! We had no little kids so imagine being the youngest person having to sleep on the “bed” between the bedroom and bathroom. Not to mention the toilet was just inside the bathroom so you could hear and smell everything! We had to cancel but were still charged for a full night. Such false advertising!!!! Next morning front desk lady was rude. We had to scramble to find other accommodations and drive around with all our luggage next day until 4pm when we could check in to the next hotel again. They did refund our two other nights but that was money we now didn’t have for the trip. Do not rent this “3 bedroom cabin” if you actually need 3 bedrooms. This would have been fine for a young family with a single toddler and maybe older kiddo not 4 adults! So disappointed.

Sandeep S.

I understand this is a cabin so we didn’t expect much. But having to live in a small cabin brimming with centipedes and spiders and stocked with damp towels, unwashed from the previous guest’s use, and filthy sticky kitchenware was too much. We had booked cabin#22 for two nights but barely survived one night. We checked out first thing in the morning the next day. The place smelled like chemicals when we first walked in. Nothing worked and we felt dirty just being there (heater and fan were both broke). To top it all off, I discovered that at least two of the towels had been used and just folded up and restocked by housekeeping. The drawers were full of clearly unwashed dishes which were still sticky. The pictures speak for themselves. All in all, we felt we were going to catch something if we didn’t leave immediately.

Ana L.

We love Casa Secoya! This is our third stay there and we always have a good time. The location is fabulous for me, my wife and our dog Sugar. This time we stayed at one of their cabins and it felt right at home. The cabins are well kept and very private. Thank you for the great service we received when we checked in. The young man who check us in was so nice and professional.

T P.

1. Check in on Sunday between 4pm and 5pm which we did.
2. Booked cabin with 3 bedrooms. Upon arrival discovered was only one bedroom with a wooden shelf built in a former closet as the 'second' bedroom. (Was called Quail)
3. Sonoma county danger signs posted on building about the deck being unsafe on the duplex cabin,, -is not a single cabin. No prior warning of danger.
4. Strong chemical smell upon entry-assume is their type of cleaner
5. Kitchen. Unique laundry sink. Cutting board looked unsanitary.
6. Informed office immediately this was not what we had booked so could not stay there and also due to the conditions.
Was told they would get the Manager phone number to which there was no followup. We followed up and was told we would be refunded within 10 days. When no refund occurred we followed up again and was told we would not be refunded.
In the end, the photos on the website appear much better than in person. Was a disappointing experience.

Jessica L.

I would review the rooms and location here...but I can't because I could not get in.

Booked two nights at Casa Seyoca for this past weekend and, per their website, called ahead to set up a late check in (check in is from 4-7 and I thought we might be 7:30). I left my first voicemail at 2:15pm, which was never returned. I called multiple times before finally getting a hold of someone at 5:15 who said that the office was already closed (wow, check in is only one hour?) and that they would email me information about how to access a lockbox/get into our room within 15 minutes. That information never came.

I called and called -- a total of 8 times throughout the day -- and left another voicemail with multiple phone numbers and email addresses. I never received information about how to get into this building. Because I live 90 minutes away, I was not willing to chance the drive (which is on rural roads) only to not be able to get into the hotel. And no one called us to ask why we hadn't ever checked in at all...

I would not reccomend staying here -- even if you want to, you might not be able to get in! What a waste of time, money and hundreds of dollars. STAFF YOUR OFFICE PROPERLY.

aj C.

Room was great - but fridge did not work I tried everything to get it to work but it was broken. TV didn’t have decent cable. No coffee maker in room but I just brought my own. Also my room was not ready until close to 5 pm while check in is at 4. They should compensate the guest for not being able to check in for that hour.
Loved the pool, outdoor seating area, and back patio. Lots of space to walk around and enjoy the redwoods.
Had issues with payment booking through a third party, I had been double charged, hopefully that gets resolved.
Receptionist was nice.
Lots of great restaurants nearby and great location. Clean quiet property. I enjoyed my stay other than fridge not working and the payment problem. I recommend but would refrain booking through a third party if possible to avoid issues. Very pet friendly place which is nice.

Randy R.

Fraud!!!! I prepaid through Hotels.com, but they would not give me room keys without my credit card, I saw a similar review on here ahead of time so I stated clearly to them, that the room is prepaid and that I do not give them permission to charge my credit card for the room rate. The said "let me confirm everything with my manager", took my card and I assumed everything was fine at that point. But I checked my credit card the day after checkout and there it is, a $400+ dollar charge to my credit card, so now my weekend hotel has cost me over $800!!!. I opened a dispute with my credit card company and a month later I'm still waiting for it to be resolved. I wonder how often they do this and nobody notices?

I mean if they are stealing this much money at least spend some of it to fixes the windows so that they can be closed and locked from the inside, sheesh.