Creative Kitchens & Baths - Morgan Hill, California

Leslie G.

After living in our home with no cabinets for over 3 years, we were thrilled with the design and features of our new Cabinets on paper and in the show room.

We used this business to design and install cabinets and countertops for our kitchen.
Warning: Creative Kitchens and Baths resents as a contractor.. this is a cabinet designer only, yet we didn't know this up front.

Designer unlike a contractor expected to get paid up front and did not prioritize this project past delivery to completion though implies having their own expert installers who will install all of the cabinets, counters and tile.

I originally gave this one star, yet I do still like the design, features, and materials.. yet I should.. it was a very expensive kitchen.

Here's our experience: 1) Cabinets unmatching colors and 7 weeks late 2) Installer had to remove all of the drywall from our kitchen to fit the cabinets as measurements were not correct. 3) Installer late every day and no call/ no show 5 times. 4) Installer did not protect floors 5) cabinets wrong size and took 3 months to install. 6) Designer ordered 3 broom closets.. no shelves took over 4 months to get shleving for them 7) Installer did not remove trash including 100 square feet of drywall removed to fit cabinets and cardboard boxes all the cabinets came in. 8) Designer ordered wrong faucet and told the plumber to charge us for delivery. 9) Designer tried to get out of fixing the wrong mis-matching colored cabinets.. took over 4 months to get them stained to match. 10) Designer unresponsive to numerous calls from us and the installers the entire 130 days of project 11) Designer changes plans, called off installers and held up the project multiple times. 12) Designer completely forgot to order the hardware, countertops and tile holding up the project or creating stress as homeowner had to run to home depot, puck up the farm sink and do these things, or call multiple times.

Bottom line: this designer represents quality manufacturers, yet doesn't know how to measure properly, order matching or useable cabinets, follow through with or manage a project and has very poor customer service. Find someone else and save yourself a headache.

mark W.

I want to say that I support local businesses, so it really bothers me to be put into a position to harshly criticize Creative Kitchens! I normally wouldn’t write a review if I wasn’t happy with a service or product from a local business/owner. We aren’t perfect and things come up, so I’d just roll with it. We went with her because she’s local and raised here.
BUT, this experience with Laura from Creative Kitchens & Baths was the worst of the worst and she shouldn’t be allowed to run, manage or own a business anywhere. There’s not one good thing that I can say about her or the experience that we endured. There was three of us that were communicating with her and I’m sure we all feel the same.
• No experience.
• Zero communication skills
• She’s just lost in another world
• Drama instead of professionalism
• She uses another sales rep to order her stuff (probably burnt all bridges)
• Doesn’t answer phone calls. We would call many times and then end up going to her store. She would be there eating and look at you like you interrupted her day.
• Raises price at very end.
• Tells customers that they have to pay 100% before final order/delivery.

Be warned!

Cesar C.