ShopRite of Westfall Town Center - Matamoras, Pennsylvania

Sal A. A. M.

Grand opening occurred I attached photos of the design. I like the upcoming wine and liquor section and the convenient location of the restrooms and coffee machine at the front of the store. The grab and go section is strategically located as well at the front side of the store and makes it easy to self checkout afterwards. It’s very bright to see all stocked items with prices and like items labeled accordingly. The aisles are easy to read as well to facilitate directions. The outdoor shopping cart drop off is well placed. My only complaint is the sour smell in the air hopefully management can address that issue with time. Hopefully it’s just new construction smell.

Carol C.

My online delivery shopping order was 40% covered in milk. One of the milks was greatly leaking and was inside some bags and on bags and on products which ruined them. Milk was leaking in my driveway and on my front porch. I had to wash down the driveway and porch. The bottle of dish detergent cap was broken off and a third of the dish detergent was leaked into the bag and leaked out onto my kitchen floor.

Customer service for online said they would replace the ruined items and do another delivery same day later. No apology was offered at that time. As I continued to go through my order, about half my order was missing. I then made a third call to the store and explained. They found a tote there with all of my missing items. Said they would be sent with the items to be replaced.

Later, the delivery came and I started looking through the items and found a smaller size of chicken nuggets was given than originally purchased and ruined by the milk. The cheese slices were the wrong ones, and turkey meat was missing! I could not believe it! I then called the store yet again for the 4th time, they offered to come again the next day but I said no as I was not hopeful at this point that the order would be correct. I asked to be credited for the items. They agreed.

In all of my years shopping, I have never seen anything like this! Four times to call the store with issues with my order and hours wasted on this today and cleaning up from the mess. I can never shop from this store ever again as I had issues with a previous online delivery order in the summer but it was not near this bad. The online dept offered me nothing to compensate for this mess and no apology until I spoke with a different employee on the third time calling. I have zero confidence in this store, I didn’t pay to have this mess and to clean up outside and inside my house, to have to call the store 4 times, to then have wrong items and missing items still after all of that. I was shopping online for the convenience and time saved but I did not receive that. How can one store mess up so much on one customer so many times in one day?!

Chelle C.

More selection than where I usually shop, but also higher prices. My advice is to plan your shopping here with their weekly flyers. Wonderful customer service.

Jonathan W.

Initial reaction was that the store was a little small so I won't compare it to the shoprite in Sparta. Although I believe this grocery store is suitable for the size of the community.

Key points ☝

• There are a lot of organic healthy foods to buy. Meals already prepared to eat. Lots of options.

• Boars head location

• The isles seemed spacious enough for me. I also liked the irregular layout of the store. Very creative and smart thinking.

• Definitely a better place to shop at then price chopper by far. Definitely leveling up with Whole Foods.

• The mini shopping carts are a plus too. Makes it even easier to maneuver between isles and markets. The larger ones are optional as well.

• Definitely the modern experience for shopping for food. I believe there is online delivery options shipped directly to your doorstep as well. Will be trying soon (updates in near future)

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Overall I'll give the store 5 🌟. If I had to change something with the interior it would have been exposed ceilings, HVAC etc all painted flat black for a more open feeling like the Sparta store. But again I'm not comparing. The location is perfect with ample amount of parking. Lots of staff at the location. Very Very clean store. Again lots of food options. Great move for Shoprite Supermarkets inc.

Hopefully a place to purchase a preferred spirit arrives the next door over! 🙏

Michael R.

A beautiful supermarket I love ShopRite and this place is amazing and super big and everything you Can imagine I love it. They even have a dedicated liquor section with all sorts of beers wines and spirits. Better than most liquor stores.

Mrs. P.

I want to preface this review by stating that your self-checkout staff, bakery, and sushi staff are fantastic. Your sushi employees offer the best service and quite honestly, freshest sushi in all of Pike County. We purchase sushi frequently from your store and are willing the pay the prices because of the people behind the counter- they work. There is frequent rotation and the product is fresh.

The major issue from your store stems from the service offered by your Deli staff. It's a total disaster. The management needs to be pulled aside and spoken to because you are losing a tremendous amount of money and patronage to the nonsense offered at the Deli. I have visited many other ShopRites and have never seen such unprofessionalism.

Many times there are what appears to be several employees behind the counter: meandering, joking, having a blast like they showed up to high school on that particular day when you have tons of customers holding their breath to be helped. We have tried your pre-order several times, spent 40 minutes to an hour shopping in the store, and returned to have to remind someone that the order went in. I have even gotten the store's text that "it's completed", only to have to bother the only person behind the counter desperately working/spinning their wheels while 5 other employees behind them are visibly screwing around. This is a business, hire employees who know what that means and re-train or fire the others *please*. Thanks.

Kevin H.

I was unable to find marshmallow Fluff. I asked an employee who sent me down aisle 5. Not there. I checked aisle 6 and several others. I checked the back wall by the peanut butter and bread. I went up front and asked another employee, who told me to try isle 5, if I don't find it there to check aisle 6, and if I don't find it there, check the back wall by the peanut butter 😔. I told her I already did but I would check again. I never found it. When I got to the register, the cashier asked me if I found everything OK, which they always do. I said no and told the cashier the entire story as I have explained here. I also told him that I was frustrated and just once would like some real customer service, like someone showing me where it is, and actually helping me find it. He continued checking me out with no further comment or assistance with the situation 😪. So why ask if I found everything ok, if you're not going to do a damn thing about it if I didn't 😡🤬
Update 11/11/24: I changed my rating from 1star to 5 stars today, thanks to a superstar named Britney. She overheard me on the phone with my son, telling him I couldn't find the spice he was looking for. She asked if she could help me. She said that they should have it, and asked me if I had more shopping to do. When I replied yes she said she would find it, and,then find me. She sure did, and brought it right to me. Now that is what I call customer service!!! Thank you Britney!!!

Zombie D.

Update-update. An entire Cooler FULL OF CANNOLI DESSERTS
Update:they have a BEER GARDEN. yes that's right! You can buy beer and drink it in the supermarket beer garden they have tables and a television! Very unique especially those from NY

Brand new and HUGE very upscale and improvement in everywhere compared to the older shoprites. Fully staffed deli. Wide selection of vegan and vegetarian options. Grab and go farm to fresh food (heat and eat)