Bruegger's Bagels - Tallahassee, Florida

Andy Z. -. C.

This is at least the Third time now .. I pull up to the store after they should be open at 0600, it is about 0615. I see the lights are mostly out, police officer waiting in the parking lot. Two People inside but door is not open, open sign not lit. I knock and either they cannot hear me or they ignored me. I ordered my food on the app and it was paid for so I wanted to get it and go. 3 more customers show up. Still not opening up. Around 0635 I knock harder and the young man making bagels comes and opens the door. When I get inside the young woman is visibly unnerved and frustrated. She was doing her best not to show it and said very little. Very polite and professional. I realized that the manager was not there (likely why the door was not open) You have to lead from the front, manager should be the first in and last out. This used to be a great store what the hell happened?

Charles C. (.

I used to come to this store weekly before I retired. Went in this morning (Saturday) to find all coolers empty and only two bagel choices. I ordered a smoked salmon sandwich eith all the fixing and got a bagel with salmon and cream cheese and nothing else. This place has the appearance of a store about to go out of business.

Marc M.

Positive: good bagel selection with good cream cheese options.

The negative:

What the heck happened here? I used to get a bagel and coffee often when I lived in Levy Park.

First issue is the counter service. Previously you'd tell the person on the line what you'd like and they'd make it and you'd pay and then pick up your food. No longer. Now you order at the register. WHY? I want to look at the bagels and pick not have to walk over to look and call down to the register. It makes no sense. It's cold. It doesnt feel neighborly.

Second issue: They eliminated the fountain drink. Why? It was great for when youd get lunch and want a refill before heading out the door.

Third issue: recently i asked for a light spread of cream cheese. I was sad to find my sons bagel with a TON of cream cheese on it. It's not a huge deal but like...it wasn't busy. It wasn't a crazy request. Interestingly, while I was scraping the heavy serving of cream cheese off my son's bagel i noticed another dude came in and was having a back and forth with the counter over his bagel.

Im sad my old neighborhood's bagel joint is now operating under this model.

Alyssa L.

Consistently a horrible experience. The staff are very kind and are clearly working hard. But they’re always struggling and it takes at least 30 minutes to receive an order. I keep coming back hoping they will have sorted the issues out, but it’s been almost a year of this mess and there’s no change

Carla D.

I would like to respond to the young lady from this morning at Bruegger's Bagels on North Monroe and The Cracked Egg conversation between my coworker and I. I will up front say most importantly I apologize for the misunderstanding of the conversation especially because I just prepared your food. As I showed you this morning my gloves were cleaned when I realized what your thoughts were because of you overhearing his comment to me and I also offered to remake it for you because I did not want you having any doubt. My gloves were very clean I had nothing on my gloves from the eggs the eggs their self were cleaned when I cracked them I did not get anything on my gloves and if I had I would have changed them that is called cross-contamination and I am not just a experience food serviceman I am also certified in safety and the health field. I do know that that is called cross-contamination and that might would make you ill I would not do that. It was a misunderstanding of what his concerns were about the cracked eggs because it wasn't because he thought I got yoke or raw eggs on my gloves and then handled your food. I knew that at the time when I realized what was happening I had to just keep that to myself and I explained to you that I would gladly remake it because I did not want you leaving with or having any bad feelings or thinking that this is how I would operate our business. Your safety and everyone else does matter. I go above and beyond to make sure that I am professional and that would be again why I gladly showed you my gloves and explained I would gladly make it again because of your concerns and they were not what his concerns were it was a misunderstanding it just could not be talked about right then on the spot because it was not accurate and the fact that you were in doubt was upsetting.

Joseph C.

If this place had any nearby competition they would be history. I love Bruegger's Bagels and when my order is occasionally accurate it's good. But they never have a good stock of bagels like their Mahan store. This morning I ordered one sesame and one poppy seed, both with bacon & egg. Got home and had one poppy seed & cream cheese bagel, and one plain bagel. Inexcusable incompetence. (Mgmt please don't insult me with a cut & paste reply.)

Kaleigh G.

My husband and I came in this morning for the first time and everything was great. We didn’t know what would be open after the hurricane, and everything in our fridge went bad. The employees were friendly and helpful even though they were working right after a hurricane. I’m sure it’s not easy to do that as everyone is affected differently. Our bagels came out quickly and were delicious. We will definitely be back. Thank ya’ll for working today!

Daniel L.

Creem cheese is a bit pricy. Bagels taste good. Love seeing where they made em... i bet you can watch in the early morning. Service us slow due to a toaster over that is either not set high enough or malfunctioning.... took 3 passes to get my bagels toasted! I hope they fix this.