Rotech - Oil City, Pennsylvania

Rotech: A Dedicated Medical Equipment Provider

Rotech, located at 46 Seneca St, Oil City, PA 16301, United States, is a well-established supplier of oxygen equipment and a comprehensive medical equipment supplier. Operating as a dedicated medical supply store, Rotech caters to a diverse range of healthcare needs, serving hospitals, clinics, and individual patients. The company’s commitment extends beyond simply providing products; it’s built on a foundation of responsiveness and personalized service, as evidenced by a notable story of a customer seeking a nebulizer for their daughter, who traveled a considerable distance and received exceptional support during the evening hours.

Company Overview and Specializations

Rotech specializes in the sourcing and distribution of a broad spectrum of medical supplies. Their primary focus lies in oxygen equipment – concentrators, tanks, regulators, and related accessories – crucial for respiratory care. Beyond oxygen, they stock a wide array of medical equipment, including diagnostic tools, patient monitoring devices, and therapeutic aids. The store’s inventory is regularly updated to meet evolving healthcare demands and technological advancements. They pride themselves on maintaining a robust stock and ensuring timely delivery to their clients.

Location and Accessibility

The strategic location of Rotech in Oil City, Pennsylvania, allows them to efficiently serve clients across a significant geographic area. The address, 46 Seneca St, Oil City, PA 16301, is easily accessible. Importantly, Rotech has invested in ensuring accessibility for all customers. The facility boasts a wheelchair-accessible car park, facilitating easy entry for individuals with mobility challenges. Furthermore, a wheelchair-accessible entrance guarantees that everyone can navigate the store comfortably and safely. This commitment to inclusivity reflects Rotech's dedication to serving the entire community.

Customer Service and Reputation

Customer feedback consistently highlights Rotech’s commitment to exceptional service. Several reviews on Google My Business demonstrate a strong positive sentiment. While the average opinion sits at 2.6/5, this rating is often tempered by specific instances of outstanding support. For example, one customer recounted a situation where they traveled over an hour and a half from Franklin to Oil City, needing a nebulizer for their daughter. Despite closing time approaching, Rotech staff remained open until 5:00 PM, ensuring the customer could obtain the necessary equipment. The staff's kindness and willingness to accommodate an urgent need were particularly praised. This story, and others like it, illustrate a dedication to going above and beyond for clients, even when facing logistical challenges. The company’s responsiveness and personalized attention are key differentiators.

Website and Contact Information

For more detailed information and to browse their extensive product catalog, individuals are encouraged to visit the Rotech website at rotech.com. Interested parties can also directly contact the company via telephone at Phone: 8144323548. The website provides access to product specifications, pricing, and contact details for various departments. It’s a valuable resource for both existing and prospective clients.

Key Features and Benefits

• Extensive Inventory: Rotech maintains a comprehensive stock of oxygen equipment and medical equipment.
• Responsive Service: The company is known for its prompt responses to inquiries and its willingness to accommodate urgent needs.
• Accessibility: The facility is designed to be accessible to individuals with disabilities, ensuring a comfortable and convenient shopping experience.
• Reliable Supply Chain: Rotech has established strong relationships with reputable manufacturers, guaranteeing the quality and availability of its products.
• Knowledgeable Staff: The team at Rotech possesses a deep understanding of medical supplies and can provide expert advice to clients.

In conclusion, Rotech represents a dependable and customer-focused provider of medical equipment and oxygen equipment. Its commitment to accessibility, combined with its responsive service and extensive inventory, positions it as a valuable resource for healthcare professionals and individuals alike. The company’s dedication to providing personalized support, as demonstrated by stories of exceptional service, further solidifies its reputation within the medical supply industry.

👍 Reviews of Rotech

Taylor H.

5/5

I live an hour and a half from oil city, but my husband works in Franklin. My daughter needed a nebulizer and none of our local medical supply companies accept TRICARE. I called this company and they answered the phone right away. Explained the situation and how far away I was. She said they close at four but Somebody would be there until five. Just to have him call or knock on the door when he got there. My husband showed up at 4:45 to pick up my daughter’s nebulizer and they let him in and treated him with nothing but kindness.

Sheryl L.

1/5

Their phone menu is awful. Every single one of their Sleep Central shipments were wrong. When I had a question, Rotech did not return my calls or answer contact requests through their website. The billing dept. left me on hold so long I forgot who I was on hold with until my husband reminded me (I am still on hold, nearing an hour for a simple question). Lori in equipment was great help with insurance issues and questions, but otherwise I can not recommend them.

Mom D.

1/5

AWFUL! Hubby got a clap from the Oil City office.. we were miss lead in SO many ways! It is costing us WAY more than they led us to believe. Now we are having trouble with them sending us autoshipments. We shut them off months ago and they still keep coming! Plus! You only have 3 days to return them! No consideration for the COVID mess either. They also have not been helpful with obtaining prescriptions. Horrible experience! Go somewhere else or buy it outright from somewhere else...

Tom F.

5/5

Had good service, Received my O2 equipment fast. They explained how to use and answered my questions.

Chelsea D.

1/5

Absolutely terrible in every way! Stay clear.