Visionworks Monroeville Mall - Monroeville, Pennsylvania

Address: 253 Mall Cir Dr, Monroeville, PA 15146.
Phone: 23723018.
Website: locations.visionworks.com
Specialties: Optometrist, Contact lenses supplier, Eye care center, Optician, Sunglasses store.
Other points of interest: Onsite services, Language assistance, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Assistive hearing loop, Restroom, Transgender safespace, Appointments recommended, Debit cards, NFC mobile payments, Credit cards, Free parking lot, Free street parking, On-site parking.
Opinions: This company has 175 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Visionworks Monroeville Mall

Visionworks Monroeville Mall 253 Mall Cir Dr, Monroeville, PA 15146

⏰ Open Hours of Visionworks Monroeville Mall

  • Monday: 10 AM–7 PM
  • Tuesday: 10 AM–7 PM
  • Wednesday: 10 AM–7 PM
  • Thursday: 10 AM–7 PM
  • Friday: 10 AM–7 PM
  • Saturday: 10 AM–7 PM
  • Sunday: 11 AM–4 PM

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Visionworks Monroeville Mall: Your Comprehensive Guide to Optimal Eye Care

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Nestled within the bustling Monroeville Mall in Pennsylvania, Visionworks stands as a premier destination for comprehensive eye care and eyewear solutions. As part of a well-known national network, this specific location at 253 Mall Cir Dr, Monroeville, PA 15146 offers a wide array of services meticulously designed to cater to diverse vision needs and preferences. The center is readily accessible via phone at 23723018 or through their official online presence at locations.visionworks.com.

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Core Services and Specialties

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At the heart of Visionworks Monroeville Mall lies a commitment to thorough vision health assessment and correction. Their expertise encompasses several key areas:

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  • Optometrist Services: Certified optometrists provide comprehensive eye examinations to accurately determine your vision prescription and detect any underlying eye conditions. This foundational service is crucial for maintaining long-term eye health and clear vision.
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  • Contact Lenses Supplier: For individuals seeking the freedom and clear vision offered by contact lenses, Visionworks offers a vast selection of lenses, including daily disposables, extended wear, and bifocal options, along with expert guidance on proper fitting and care.
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  • Eye Care Center: Beyond basic vision correction, their eye care center emphasizes holistic ocular wellness. Professionals here are adept at identifying signs of common eye diseases like glaucoma and dry eye syndrome during routine examinations, promoting proactive eye health management.
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  • Optician Services: Leveraging their expert knowledge, the opticians at Visionworks assist in translating your vision prescription into functional and aesthetically pleasing eyewear. They provide personalized advice on frame selection, lens coatings, and optimal lens choices to ensure maximum visual comfort and clarity.
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  • Sunglasses Store: Visionworks also serves as a dedicated destination for high-quality sunglasses. They offer a range of styles designed to protect your eyes from harmful UV rays without compromising on fashion or style, ensuring you look great while safeguarding your vision.
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Customer Experience and Amenities

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The focus at Visionworks Monroeville Mall extends beyond just providing eyewear and eye exams. They understand the importance of a positive customer journey and strive to create a welcoming, efficient, and supportive environment. Key features enhancing the customer experience include:

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  • Onsite Services: All essential eye care functions, from initial consultation and examination to prescription fulfillment and eyewear dispensing, are conveniently offered within the same location, minimizing the need for multiple visits.
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  • Language Assistance: Recognizing the diverse clientele, the staff provides language assistance services to ensure clear communication and understanding for all customers, regardless of their native language.
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  • Accessibility Features: The facility is fully committed to inclusivity with comprehensive wheelchair accessibility. This includes a wheelchair accessible entrance, parking lot, restroom, and seating areas, ensuring a comfortable visit for everyone. Additionally, features like an assistive hearing loop cater specifically to patrons with hearing impairments, enhancing their engagement with the staff.
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  • Diversity and Inclusion: Visionworks demonstrates a commitment to creating a safe and welcoming space for all customers, including the thoughtful inclusion of a transgender safespace indicator.
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  • Convenient Payment Options: To facilitate a smooth transaction experience, the store accepts various payment methods, including debit cards, credit cards, and NFC mobile payments.
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  • Parking Convenience: Valuing customer time, Visionworks offers complimentary parking solutions, both an on-site parking lot and public street parking options available nearby.
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  • Appointment Recommendation: While walk-in visits are often accommodated, it is highly recommended to book an appointment to ensure optimal service efficiency, particularly during busier periods.
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Informed Customer Reviews

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Customer feedback consistently highlights the positive attributes of the Visionworks Monroeville Mall location. The average rating stands at a respectable 4 out of 5 based on 175 reviews shared on Google My Business, offering genuine insights into the typical customer experience.

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Many patrons express high praise for the exceptional hospitality and the skill of the workers. Customers frequently mention being guided effectively to identify their specific needs. The eye exam process is often described as pleasant and swift, even during busier times, demonstrating the efficiency of the optometrist services.

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For those requiring new eyeglasses, the experience of finding the right frames, purchasing them, and receiving valuable additional enhancements is frequently lauded. Furthermore, the emphasis on customer service ensures that individuals are well-informed and comfortable throughout the entire process. A recurring positive note pertains to the seamless handling of insurance claims, particularly for eye exams and glasses, which is greatly appreciated. The commendable delivery time for new glasses, often completed in just under a week, further underscores the efficiency and customer-centric approach of this Visionworks location.

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Practical Advice for Potential Visitors

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Planning a visit to Visionworks Monroeville Mall Consider the following recommendations to ensure a productive and pleasant experience:

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  • Prepare for Your Visit: Before heading to the store, especially if you're seeking new glasses or contacts, it's helpful to gather any relevant prescription information or insurance details. While knowledgeable staff can assist, having this information ready can expedite the process.
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  • Utilize Online Resources: Explore their website to browse frames and lenses virtually, read detailed product descriptions, and familiarize yourself with the range of services offered. This can provide useful context before your in-person visit.
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  • Consider Booking an Appointment: To minimize waiting time and secure a dedicated slot with the optometrist or optician, it is strongly advised to schedule an appointment, especially if you have a specific concern or require a thorough eye examination.
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  • Take Advantage of Accessibility Features: If you have mobility or sensory requirements, be assured that the store is well-equipped with wheelchair accessible facilities, including restrooms, seating, and the hearing loop system.
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  • Focus on Your Needs: Whether you're seeking routine eye care, specialized contact lens advice, stylish sunglasses, or a complete eye health assessment, Visionworks Monroeville Mall is well-positioned to provide knowledgeable and friendly assistance.
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In summary, Visionworks Monroeville Mall presents a comprehensive and customer-focused solution for all things eye-related. From professional examinations and precise prescriptions to a wide selection of corrective lenses and fashionable eyewear, they combine expertise with a commitment to accessibility and customer satisfaction within the convenient setting of the Monroeville Mall.

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👍 Reviews of Visionworks Monroeville Mall

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Jazzlyn W.
5/5

Hospitality was amazing, I love the workers there. They help/ guide you to your needs so well. The service for my eye exam was pleasant and quick, even on a slightly packed morning. And finding my glasses, purchasing them, and even then offering me and additional perks to my glasses to help me see, I had insurance that covered the eye exam and glasses, loved my experience! And I get my new glasses in just under about a week!

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Kara
5/5

Great experience. Doc and staff so nice and efficient. Know what progressive lenses mean. You may not need them but they will try to sell it. Very expensive. The Dr. is very good and so friendly.

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Ron Z.
5/5

Knowledgeable, professional and personable, Audrey was amazing-going above and beyond to provide an exceptional customer experience. She patiently worked with me and my two vision carriers/coverage to find me the most value at an affordable price for lens replacements on two sets of eyeglasses. Well done!

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Sandra G.
5/5

Monroeville mall location is great.
Friendly staff. My appointment was on time the technician took the time to explain the testing, cost and reviewed my insurance coverage. The Doctor is very friendly And I was able to get Multifocal contact lenses. I will be going back for glasses.

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Brandon C.
1/5

Absolutely ridiculous. I had a 1:45 appointment time and waited to be checked in for well over twenty minutes. I was not acknowledged at this time despite multiple representatives walking past me. Upon finally being greeted, I was told that the DR was on a break and I would not be able to be seen until after the break which ends at 2:45. No apologies for inconvenience were made and the woman who attempted to check me in actually laughed when I asked why they would schedule an appointment when the doctor would be unavailable. Save your time and hassle and make sure to schedule prior to their 1:45 slot.

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Shannon J.
2/5

Dr. Woodley is great at what he does which is why I’d hate to not keep him as my eye doctor, but the office staff is very unorganized. The mixup they caused with my contacts is too complicated for me to bother typing out. But overall, it was a series of careless mistakes which were all preventable. So if you want to go to this VisionWorks, then it’s important to double check all of the staff’s work and save your receipts.

Also, for 2 years in a row, I was told at the consultation table that my insurance does not cover everything and that my exam would cost $80 out of pocket. Then when I went to pay at the end, it was only $35. I don’t know if the insurance is displaying incorrect information or if the staff is misunderstanding the coverage. But either way, this is important to fix because that steep price difference could cause some customers to walk out before they find out the correct price later.

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Annette C.
5/5

The entire staff went above and beyond. Everyone was extremely knowledgeable and helpful! My exam did not take as long as it used to in prior years. I would definitely recommend this Vision Works for your next eye exam/needs!

Visionworks Monroeville Mall - Monroeville, Pennsylvania
Jason T.
5/5

The staff there was the best I ever had the upmost care, respect and explained everything in a timely manner. The young woman that explained the specific upgrades and price made me feel comfortable with her attitude and willing to answer every question I had about my glasses and I feel she needs to be a supervisor or get a raise. The price was better and cheaper against the other places I researched for the same product. If anybody needs glasses check out this store because you will be happy with the people and products I assure you they will do whatever is needed for you to leave with new glasses.

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