Brooks Brothers - Pottstown, Pennsylvania

Vishal N. B.

On Friday I was there with my wife… at the counter you may see two women. One is lean and she is very helpful and kind but the other one who is bit short and slightly plump is very rude and makes you feel why on this earth you are here! She certainly greets you but that like a robot trained to say when someone enters through the door or leaves counter but otherwise gives very cunning and frustrated looks. I asked for another size for a shirt and she said this was the only what we have. The other lady later walked me to the pile where they were kept, I don’t understand why that behaviour when you are in that store to sell things and help customers spend their money!! I wish store owners are reading the comments as I see many talking about rude sales lady!

Mauricio R.

After having a great experience few months ago here, today my wife had a terrible experience with a sales person who was very rude and unprofessional. The lady was not patient at all to finalize the sale, and was clearly doubting about the information my wife was sharing with her. I recommend the store manager reviewing and training better their staff.

Alex C.

Overall friendly staff. Very knowledgeable. Willing to help in the dressing room to make shopping easier

Lindsey G.

My boyfriend and I came in to get a jacket and pants for a wedding this weekend. Pat helped us and she was extremely helpful and knowledgeable when we were a bit lost in what we wanted. She took her time and came back to us even when she was helping someone else at the same time. Great experience today 🙂

DT F.

If you are lucky enough to have Pat assist you, then you are in very good hands my friend. I was a bit lost, needing an affordable mix and match of solutions, and she spent more than an hour helping me, patiently scouring the store for good buys, and making wonderful suggestions. She listened well, worked within my budget to maximize my choices for greater flexibility, provided me with valuable critical feedback and more. It's unusual these days to find such a knowledgeable and thoughtful person working in retail. Just goes to show what's been lost over the years... Kudos to Brooks Brothers for keeping "more experienced" (aka older people) on staff as they clearly make all the difference. I may have spent more than I originally intended, but I came away from the experience more than satisfied with my purchases.

Whirlwinds A.

The absolute WORST customer service. I came to grab some shirts. Browsed for 30 minutes and was never greeted by any of the 3 associates who were there. The lady with the glasses who is mentioned in other reviews, treated me as if i was bothering her when i asked a simple question. Horrible customer service all around.

Jennifer M.

One female worker with dark brown curly hair and glasses was extremely disrespectful and impatient when assisting us. It was clear she didn’t want to help us. My father was confused about sizing, and not only did she not help us solve the problem, but after my parents walked past, she rolled her eyes and told the other worker, “They don’t know what they’re doing.” This entire experience ruined both our Father’s day and our regard of Brooks Brothers.

Because of the bad customer service, we don’t even want to come back. Would give 0 stars if possible.

kim W.

A long story short. When I returned clothes the one of female worker who wear a glasses was so so so rude. She was so so so unprofessional because she didn’t explain anything and determined by herself whatever she wanted to do…I have a customer right and am her customer so have the right to be treated equally at least.

I gave one star because the employee doesn’t understand the customer is the focus and central driver of your business.