Perfect Balance Boutique - Lehighton, Pennsylvania

Kalene B.

It saddens me to have to resort to writing a negative review of a business like this, but here we are. I initially had a great experience a year ago when I was facing chemo treatments and hair loss, and scheduled an appointment to pick a wig. Kim was very helpful. I did however have concerns over the price of the wig if my insurance would not cover it. I was advised they would look into it before I picked up my wig. Three weeks later they told me my wig was in and to come pick it up. When I was there, I again repeated that I did not want to leave with the wig if my insurance would not pay for it. The person who checked me out that day said they didn’t handle billing, but assured me it would be taken care of. A couple weeks later I saw a denial letter from my insurance. I called Perfect Balance and my insurance and told PB exactly what my insurance company told me was needed by them to have it approved. I never saw another claim denial nor a bill from Perfect Balance. I never received a phone call or email - I assumed it was handled. Then, almost a year after I picked up my wig, I received a notice from Perfect Balance that they were sending me to collections!! No contact for almost a year and then a threatening letter sending me to collections Unreal. I called Perfect Balance immediately and got their answering machine. I will admit I was very worked up and I was very angry in my message. But I still deserved a call back. 5 days later with no return call, I called again and had to leave a message. It has now been nearly a month and no one had responded to me. This is a very disappointing and frustrating experience and I hope no one else is ever treated this way. It seems everyone else has had just amazing experiences and I’m sure this will get lost in the sauce and ignored just like I have been already.

Melissa M.

Wow! I don't even know where to start. Kim is such a fantastic person! As soon as my mom and I stepped in the front door we were welcomed. Kim was so helpful and patient throughout the whole wig decision process. We must have tried on about 10 different wigs and spent over an hour making up our minds. A few weeks later my Mother-in-law and I showed up and I got to try on my new wig! It fit and looked great. Kim then made sure I had all the other necessary tools needed to keep it looking great- a brush, shampoo, etc. She even did the work of seeing if insurance would cover the cost of the wig- which they did! I highly recommend going to Kim's boutique! You won't be disappointed.

**Photo of me with my new wig thanks to Kim.

Cathy B.

Perfect Balance Boutique are very knowledgeable and helpful. They are compastionate. They made me feel comfortable acquiring what I needed. I would highly recommend them. I will definitely go back for any of my needs. Again they are knowledgeable and so very helpful

Julie H.

Excellent experience. Such nice people caring and very helpful in all ways!!

Margie S.

Kim was wonderful took the time to fit me perfectly and made the whole experience easy and comfortable highly recommend

Beth W.

I am so grateful to Kim and her team!! They are knowledgeable, understanding, and create a truly unique and loving experience. I was nervous not knowing what to expect, but as soon as I got there I felt so welcomed and supported. Everyone here has such positive energy and a great sense of humor 🙂 They had me laughing and having so much fun as we tried different looks, and they were able to match me with something perfect. I am so happy I came here and highly recommend them!

Roxi D.

You need to make an appointment bu they give you personal attention and are so friendly! They are very knowledgable with dealing with insurance companies. I will definitely be returning.

Fonda P.

I had a wonderful experience at Perfect Balance Boutique. Kim, the owner, was very personable, helpful, knowledgeable and just great! I was fitted with a shaper. There were many bras to choose from. Kim took the time to make sure each bra was a proper fit for me.
It’s been 17 ½ years since my breast cancer diagnosis, mastectomy, tram flap reconstruction, chemo and radiation. I’ve always been happy with the results of my reconstruction even though I did not have “perfect balance”. When I left the Perfect Balance Boutique though, I finally had “perfect balance” and felt great!