Barefoot Metro - State College, Pennsylvania

Molly N.

Bought a pair of Birkenstocks that the worker said fit me great. After I signed my credit card receipt, she told me they don't give refunds, but I could exchange them or get store credit if I brought them back within 7 days. Seems like they should tell you this policy before running your credit card not after it's to late to change your mind! After wearing them at home, I realized they were too small. Took them back 2 days later, they didn't have the next bigger size and didn't know when, if ever, they would get it in. Said I could only have store credit. Seems like an outdated return policy that is hidden from the customer until it's too late! I'll use my store credit at some point and then won't be back even though I'm local and try to ship local. Birkenstock com had free shipping and exchanges.

Jocelyn D.

i used to love going here, bought a few dresses and some other pieces here. very cute clothing. however, i will no longer be giving them my service. very poor customer service and very rude. very much just wanted us to leave the store. i’m sorry but unless you don’t want a job, learn to respect your customers, and this would be why you’re losing business.

Ryan K.

The older woman with white hair (I’m assuming to be the owner) was extremely rude for no reason after simply asking if something was available. If you don’t enjoy your job or people I’d suggest a career change.

Evan &. M. W.

The service was friendly and helpful, but as another reviewer mentioned, their no-refund policy is out-dated and disappointing. The lady I checked out with told me shoes could be returned within seven days. She failed to mention purchases can only be returned for store credit. They also had this notice posted at the counter, so it's my fault I didn't notice that. But I would appreciate a verbal notice as well before making a purchase.

James

Was here a few months ago looking for a dress. I found one I liked and went to the dressing room to try it on. Another employee opened my dressing room door while I was changing. She did NOT knock before opening the door. She also didn’t apologize for walking in on me while I was changing. The service here was horrid and needless to say I didn’t buy the dress and haven’t been back.

Sarah A.

+ Good verity

+ Amazing service from the girl that helped in the store today

The only reason I am Giving a 1 star is that I didn’t like the non-refund policy ... it shows weakness in the management... and it makes customers don’t want to buy shoes there...

I don’t think u want customers to buy one time and not come back ... u want returning customers ... best way to do that is through amazing Service ...

coz with Amazon ... ppl can get everything delivered to them. Give a good service ... love ur costumers ... they will come back

Aaron B.

Came here to help out a small business during corona because we saw that they were going out of business. Was instead met with rude customer service and employees who seemed to want us to get out of there rather than make a sale. This is why your business is dying, learn how to treat customers or everyone's just going to go to Amazon.

Lexy P.

Employees were miserable and one in particular, Stephanie, was very rude to us. We were waiting outside the waiting rooms and were asked to move, but the way she talked to us was unacceptable for an employee who works with customers every day. It could have been easily said in a kinder way instead of the rude and inconsiderate way she talked to us. Very disappointed.