Xfinity Store by Comcast - State College, Pennsylvania

Spencer T.

Horrible

Edit- I left a one star review after a long wait, that was made longer by the person at the door not letting me know I had to give my name to join a queue. I hadn't had a chance to see a salesperson yet abd was already irate.

When I did see the salesperson, who was on his first day, he was really nice and patient and helpful, so I'm editing my review to be clear that my salesperson was the only reason the experience was ultimately worthwhile. I believe his name was Mike. If you have to go here, ask for him, he was cool.

Sierre C.

I’m sorry but when my husband takes an old internet modem back to be returned since we got a new one and some how the state college xfinity location screw up our account completely shutting off our internet with our new modem when all they needed to do was scan the old modem to take it off the account.

BUT thankfully Jesse from the Williamsport location was super helpful in fixing what the state college location screw up since we had to get a whole new modem. So I’ll tell you right now we will never go back for help to the state college location they clearly have no clue what they are doing!!!

Thanks again to Jesse at the Williamsport xfinity store, you saved much of my sanity today!!

Ali I.

Had been there two times during the last 10 days, joping to be able to request some clarifications before I get into any contract. Both of the times, they kept me waiting for over 30 minutes and no one called me. Finally, I just left the store considering that Xfinity does not value people's time.

There is no digital clients attendance system at a digital service provider - what else would explain it.

Both the times, I went there they wrote my first name on a piece of paper (taken from some random place) and thats it.

I have never seen such a pathetic customer service ever.

May be using online chat or even spending time online, would be alternative time saving option if you are already bound to them.

J L.

0 stars would be more accurate. Get Verizon unlimited. Better customer support all around. So many lost hours through their customer service team. Thank God we are starting to get options in this area.

Patricia W.

Being in a more mature age group we were so thankful to have Lakhye Ranger as our IT/sales associate. Lakhye was knowledgeable, efficient, personable, and so very patient. Lakhye made our experience as pleasant as possible, although,I still believe buying a car is easier. Thank you Lakhye. I strongly recommend making an appointment and ask for Lakhye.

Byoungjin K. (. K.

Be aware of the wait time; people there work extremely slow! Although almost all my interactions there have been helpful, with my requests met, it did take one or two hours everytime I was there. Occasionally, I don't know if it's the poor Xfinity system or poorly trained personnel, the information provided on-site do not match what the online CS agents say. Or, they would fail to apply promos, so I'd have to spend 3 hours on the call to troubleshoot...

Joy M.

If I could give zero stars i definitely would. My bill has went up monthly. When you call to get an explanation I get 3 different answers. First I got $20 extra for each line because we moved and they can't provide internet at our current residence. Than they told me it's because of a late fee. I knew that was false because my payments are automatically withdrawn. When I stated that it was than taxes. So clearly they can explain their charges! I will definitely be stitching carriers.

L W.

Don't bother making an appt. It means nothing. You still stand in line waiting to be checked in. One person was doing the check-in and he could have used some help but no one came to assist. The check in person did a great job so that's why I rated what I did. Otherwise they are a huge disappointment