Pack-N-Ship - West Grove, Pennsylvania

Jordan G.

The Pack-N-Ship Jennersville team is efficient, professional, and always welcoming. The customer service is exceptional. Highly recommend them for all shipping and printing needs!

Daniel G.

Friendly, helpful staff. When they are working on someone else's order that is taking a while, they will very quickly ask if what you have is a drop-off so that you can simply drop it off instead of waiting. If you need a receipt for something and simply ask, they will happily give you one. Many people don't want receipts these days, especially for drop-off items. It's always a great experience. Very efficient and effective.

Francine J.

The staff is always helpful. Sometimes you might have to wait a few minutes but it's not bad and generally a pleasant experience

Audrey D.

Took our 21mo daughter here for a passport photo redo after the first attempt was rejected (those photos were done elsewhere). The gentleman who helped us was very patient, friendly, professional, and helpful. I have used this location for shipments but never had the pleasure of interacting with anyone for more than a few moments; today’s experience was pleasant and our generally picky and wary-of-strangers toddler agrees! We will be back!

Edited to add: A previous poster was concerned that their wait time was possibly racially-motivated. Wanted to reassure others in the area that my experience today as a woman of color was excellent, and that when I walked in, another young man of color (who was darker-skinned and probably college-aged) was being helped with the same patience and professionalism that I observed with everyone else. I know it’s hard to discern sometimes and I have been on the receiving end of mistreatment before, but that has not been my experience here in my years of frequenting the store for various needs. Hope this helps anyone else who may be concerned!

Joy C.

Staff went out of their way to help me with a complicated shipment. They were all extremely helpful and super friendly. They took all of the stress away about my shipment. Even made sure it went right onto the delivery truck while I was there. My husband had been in this store about a week before I was and he said that he had a great experience as well. Great place to ship!

K L.

I Went to jenners village ctr. in West Grove, pa and the service was not great. I believe it probably was racial. There were 2 workers working that day when I arrived and I had an appointment arriving on time. I patiently waited and while waiting another customer came in and waited behind me. The older women who finished the customer in front of me and I was next said to me I'll be with you in a moment. She then took the customer behind me and literally took care of her and made me wait another 10 min. when I had an appointment and the other customer did not because she was a walk in. Regardless, i was there first and It took about 5 min to complete my appointment (she spent more time processing the other customer) and the other worker could have serviced this customer that was behind me. I find this HIGHLY UNPROFESSIONAL and probably racist. Whats the point of an appointment if your not going to value a customer's time and services?

Harley C.

I think a lot of this review section depends on the date. Yes, there was a time when they would NOT give a receipt, and another when they charged for receipts, (which is ridiculous) and now they do not. I was there three weeks ago to ship packages and the service, and timing was perfect. Sometimes you wait a little for service but that happens everywhere. The three ratings here are fives and ones, makes no sense at all.

L S.

I was tickled to find an IdentoGO location so close to home. It was very convenient to schedule an appointment and my credentialing was handled very quickly and efficiently by the folks at JPNS. Probably the best experience in my years of having fingerprints taken for my license. Did I mention they're very friendly amidst a LOT of foot traffic?