Econo-Mart Pharmacy - Batesville, Arkansas

Angela C.

One of the pharmacists talked to my father last week, trying to get him to change insurance because it costs them too much. I'm sorry, but he uses what's good for him, not what's good for you. If you don't like the insurance, DON'T ACCEPT IT! Don't harass and stress out your customers! He's not changing his insurance, but he may change pharmacies. Which may be what you want. What I want is an apology and a promise you will NEVER do this to anyone again. Don't expect us to say good things about you to anyone.

Reply to response: Well, he told me about it in the first place because it bothered him. And he did change pharmacies because it bothered him. (I'm betting I know my father better than you.) He felt the same way and still does. He was just being nice to you. (And yes, he did tell me about your conversation.) I have no problem not being nice, as I'm the one that is on the receiving end when you do something that UPSETS him. If you hadn't upset him, I never would have heard about it. And you aren't supposed to try to get people to change insurance, SO STOP IT. Fortunately, your spin to try to make yourself not sound like the bad guy didn't work. I hope you will stop thinking you know better about others' lives.

Ann M.

My daughter was sick today and couldn't get into the doctors office so I drove by pharmacy and asked if they had liquid Ibuprofen and Tylenol for kids and the gentleman in the window helped me out tremendously!!

Jessica E.

Locally owned, small town pharmacy. Friendly helpful staff. One of few remaining that will work with customers to help them get the life saving medications they need. They even offer delivery services, or used to this may have been discontinued. Great place to do business.

Leanne N.

We have always received exceptional care and service, but the pharmacists at Economart have gone above and beyond in helping our college student get established at a new pharmacy in Jonesboro. Can’t express enough gratitude to Paul, Meghan, and the staff at Gibsons in Jonesboro for helping with the transition.

Charles M.

Had to get two prescriptions - the lady tried to give me one of them instead of calling the doctor s office or asking me to call the doctor s office to attempt to correct the miscommunication protocol to assess the need in order for me to receive my prescriptions. Instead she tried to itimadate me - would not give me a chance to speak at all. Had this horrible overbearing, spiteful malicious underhanded attitude towards me . It seems some of their pharmacy techs or assistant s lack the proper customer service skills or lack social intelligence in dealing with people or customers. Very Very unprofessional this lady was. After being disrespected entirely. I told them if it is
to much of a hassle than I will get my prescriptions transferred somewhere else.

Kate C.

I was publicly humiliated and left in tears.

One of the prescriptions I use has to be ordered and delivered to the pharmacy so I have to wait a few days before I can pick it up from them.
I called in my prescription just like always and then when I went in to pick it up it was discovered that my insurance had changed. Due to my insurance change my copay for that particular prescription unexpectedly went way up and I didn’t have the money to pay for it that day. I asked the front lady if I could wait to pick it up till I got the money together for it. She was very kind and said that wouldn’t be a problem.
Days later when I had the money I called back and let them know that I was ready to pick it up. When I arrived at the pharmacy they were slammed so there were a ton of people in there. I told the front lady my name and she went to look for my prescription. Then from the back a female voice very loudly and angrily said to the lady getting my prescription that I needed to decide if I wanted this prescription or not and just carried on and on about the situation and about how I delayed picking it up. I looked around the room to see, to my embarrassment, that most of the other customers were curiously looking my way, as I was obviously the one that the lady in the back was yelling about. I was literally humiliated to tears. I was just trying to pick up my prescription and pay my co-pay in full.... when the lady came back with my prescription she saw that I was in tears and that I was almost unable to talk I was so upset. I explained to her that I had delayed pick up on that prescription due to the high cost of my copay - and of course everyone else in the room was now listening. The front desk lady was really nice about it, she patted my hand, and stated that they were really understaffed - and busy on top of that so that lady was just in a really bad mood.
In my opinion being in a bad mood at work is no excuse to publicly shame and humiliate someone.
I exited the building still in tears and had a panic attack in my car.
I had all of my prescriptions transferred to a different pharmacy. They treat me so well I don’t know why I didn’t go to them in the first place.
I have been with the new pharmacy for quite some time now, and it took me a while to decide to leave this review.
I hope to save others from the heartache I experienced.

Bethanyk

Being new to the area I needed to find a pharmacy and this one was recommended. They have a very nice facility, caring and professional staff and took care of everything I needed. I will definitely use them in the future for my pharmacy needs. They also have a great selection of vitamins, health and beauty and medical supplies.

Taylor J.

Left in tears...

I completely understand why recovering addicts are terrified to go to pharmacies. I have three abcess teeth and an inner ear infection on my left side. I had my bottom tooth pulled Tuesday simply because the dentist felt so sorry for me realizing I was in so much pain. I was honest and upfront about medication I take (I always am) and dont try to hide my past to any doctor or dentist. Or anyone else for that matter. I was given a prescription for pain medication on Tuesday and didn't even fill it until Thursday because I wanted to tough it out. I didn't want to fill the pain medication. I waited 10 DAYS to even make a doctor/dentist appointment in the first place because again, I wanted to tough it out and was scared of filling any medication.

Im sure you can agree- There is no toughing out abcess teeth and ear infections. Especially when they are attacking you at the same time. I was in so much pain- My eyes hurt. My brain hurt. My vision was "off". My temples on the side of my head were tender to the touch and my husband was genuinely concerned that if I wanted any longer, something really bad could happen.

Skip to Thursday...(today)

When I finally filled the pain medication, I was told that tylenol does the same thing and the pharmacist acted like she didn't want to give me the pain meds. There isnt enough tylenol in that entire pharmacy to take the pain away I was feeling-and had felt the last solid week. The pharmacist didn't want to give me the pain medication because of a maintenance medication I take daily already for past addiction issues. I felt humiliated as we talked back and forth about why or why not! I didn't want to be there. I didn't WANT to fill that prescription but I couldn't take the pain any longer. I didn't want to be in the position I was in or the pain I was in. I didn't want to be scared of walking in there--but I had to. I thought I was going to have to give her my life history before she would hand me the pain medication. Or pull my teeth myself standing right there. She then went back to "check" something and I could feel every single person in there stare at me like I was a dirty druggie pill shopping. It's so sad. I was heartbroken. I knew what was going on...

I've been a patient at a clinic in Little Rock for 4 years now- They have all the confidence for me in the world and I wouldnt do anything to disappoint them at this point in my life. I have never failed a drug test there or lied to them. And they warned me this day would come. When I would need real pain medication (and going about it the RIGHT way) and be made to feel less than a "normal" human for getting it. I didn't want to believe that. People in recovery will need pain medication at some point- for REAL pain. Let's not make them feel horrible for getting it. People are suffering in pain because they are scared of this VERY issue happening.

I am only leaving this review to hopefully educate the staff at EconoMart. And maybe saving someone else from the heart ache I felt today...
There are people in Batesville who take daily maintenance medications and are good people. People who are mothers. Bosses. Friends. Happy people. Good people. Honest people. Like me. A human who is in pain and needed help. Some relief. Any relief. But instead got looked down upon for trying to get that relief like I was different. Had I walked in there and this was the 5th time in two months they'd seen me filling pain meds while also taking a daily maintenance drug, it would be different. You wanna ask questions then- go ahead. But Im not that person. I waited two days to even take the script up there for crying out loud. I dont want to take anything and i'm honestly scared to. But I cannot go another night without sleeping or another day without being able to really eat. I just can't.