Williams-Sonoma - Corte Madera, California

Gzm B.

During my recent visit to the Williams-Sonoma store in Corte Madera, I had the pleasure of being assisted by Ashley. She helped me exchange an item that I couldn't use. Ashley was attentive, took the time to listen to my concerns, and effectively resolved the issue by assisting me with the exchange. As a result, I purchased a new item that was twice the price of the original one—a win for the store as well!

In contrast to my previous visit, where the manager on shift was dismissive and didn't take the time to listen to me, Ashley's excellent customer service made a significant difference. I was initially hesitant to ask for help again, but I am grateful that I did, and even more grateful that Ashley was there to assist me.

Thank you, Ashley, for putting the customer first!

Tina A.

I received a gift of coffee pods for Christmas. Unfortunately the pods were not recognized by my machine and ended up breaking it. I had to buy a new machine for $600! I took all but 4 of the unused pods back to the store for a refund. I was told by the employee that food items are not eligible for refunds. If you sell a product that doesn’t work as advertised, then you take it back and give a refund. They technically owe me for a $600 new coffee maker, and I’m only asking for a credit for the item that doesn’t work. I’m so disappointed in their customer service. They have lost a customer for life.

Fahad A. M.

Very wide and amazing selection of products.
Staff are so friendly insuring you are being taking care of. Its just fun to walk around looking at the verities of what they have.
The ice cream maker was awesome and they sell the raw ingredients to prepare your own ice cream. Mugs with glass tops were great too.

Ali S.

I've been a Williams Sonoma customer for a long time. I have never had a bad experience till now. Walked in to buy a quick gift. Found what I like and ready to purchase it. Was informed 1 item I picked up was a on table (not behind a display case...) and they can't sell it to me. They don't have any more in the store. Sales associate asks a person who seemed to be a manager. I questioned why i couldn't purchase the item and the 'manager' got snarky. Then 'graciously' allows me to purchase the item as she proceeds to talk behind my back with another customer. Seriously How about putting the customer first! It's a retail store with the intention of selling the items. Sell the item and if you need to, order one for the store display. Prioritizing the store display over a customer is crazy and suggests they don't value my business. The entire store is a display. How do you know what you can buy vs. just look at?

Sil C.

Today, I went to the store around 5 pm to pick up a few items. While browsing, an older woman at the register kindly offered to assist me, which was appreciated. As I was looking at knives, a man greeted me in a somewhat abrupt manner, making me feel a bit uncomfortable. Despite my friendly wave, he quickly backed off. It’s frustrating when I can’t even browse in peace without interruptions. Additionally, I could hear what sounded like a baby or a dog in the back of the store, which seemed odd. Then, another enthusiastic staff member made a strange comment while I waited for my purchases to be scanned. Overall, I found the staff’s behavior to be odd and unprofessional. While it’s good to have assistance available when needed, constant interruptions detract from the shopping experience.

RB T.

Came today to buy a waffle machine. The most obnoxious employee was there, even though we asked to be left alone to shop she came back to talk to us multiple times. The waffle maker we purchased appears to have been a floor model. It’s scratched and dirty and full of food.

Erin M.

The is one of my favorite Williams-Sonoma stores. I love to shop at the flag store in Union Square, but this little gem has the best staff of all the other WS I have shopped at (more than 20). They are always friendly and super knowledgeable about cooking, food, and quality.

Ryan M.

Williams-Sonoma, Corte Madera. All for supporting local businesses, but...

Was enjoying the Marin weather and stopped by the Corte Madera Williams-Sonoma today. Arrived home with two broken plates in a set of 12. They had a single flat sheet of paper between them (see photo). I went back to the store to get them replaced and the store manager immediately claimed I was lying about the way they were wrapped. Manager was very rude and also made several other false claims trying to prove it was my fault instead of just replacing two plates that are worth a less than $30.

I was shocked at the confrontational attitude of the manager and two sales associates for such a trivial issue. This is the reason many brick and mortar establishments are failing. Poor customer service and horrible attitudes in an era where people don't have to deal with any of that online.

Just bought the replacements on Williams-Sonoma's website. Don't think I will ever go back to that store.