Amazing Toys Outlet - Plymouth Meeting, Pennsylvania

Eileen B.

If your kid loves cars and trucks you have to stop by this store.
We bought the “bus with steering wheel, slide and basketball hoop” in blue and it’s perfect! The connectors for the slide sides did not match the image on the instructions but everything worked, went together and had enough connection pieces and screws. My son LOVES cars and of course the steering wheel is his favorite part, unfortunately the steering wheel for this was not in the box but I went back to the store and they were able to give me one that fit.
The store was great, employee was very helpful, it seemed he opened this box new to check the color for us and he brought it out to our car which we didn’t expect.
Note to parents that the little ones can try the little toy playhouses/slides but no shoes so make sure they have socks on.

T V.

Do NOT buy their R/C cars or anything else mechanical from these stores. Total junk. I bought 2 r/c cars and it was defective immediately right out the box. Brought them back to the store and associate proceeded to open box, assemble car and the exact problem showed itself immediately. They still refused a refund even for the unopened car. Total junk... beware.

Jef A.

***parents beware of Amazing Toys in Plymouth Meeting Mall***

Amazing how a toy store is NOT kid-friendly. Today my wife & I were going about our business and let our 2 boys age 11 & 12 check the store out alone with their friend. Not only were the employees rude, but they were suspicious of the kids without cause. They were told to put back an item that they were holding, despite having money to purchase, and treated like shop-lifters to the point they were FOLLOWED out of the store. The boys felt mistreated & harassed.

What’s “AMAZING” is that a toy store disrespects their target market.
Go Amazon!

Reply:

Dismissive Owner,

I appreciate your prompt response to my review. However, I must clarify that your assertion about my children’s behavior is not only inconsistent but also unwarranted. My wife and I have raised our boys to respect others and behave appropriately in public spaces as they normally do in the other mall spaces like Dave & Busters, Uncle Joe’s arcade, comic book store all of which are very welcoming to them. There’s no “behavioral problems” in school, church, sports or any of their other solo activities. Your baseless assumptions about our parenting and our children's usual behavior only confirm how they were treated.
You’re siding with your employees judging your customers based on past negative experiences, which is both unfair and biased. They visited your store with money to spend, eager to explore what it had to offer, not to cause trouble. Not to mention, you weren’t even there either. Neither one of us know for sure how they conducted themselves. But what’s certain is this: Your concern shouldn’t be my parenting but your business.

Your employees' actions, including following them out of the store without any justification, led to them feeling mistreated and unfairly judged. This is not the experience any child or parent expects in a place meant to inspire joy and curiosity.

I understand that your associates have responsibilities, but there is a way to enforce store policies without making paying customers feel unwelcome or harassed. I hope that in the future, Amazing Toys can create a more inclusive and respectful environment for all its customers, especially the children who make up the majority of your audience.

kelly R.

Apparently when you try to exchange items because the quality is so poor that you can't assemble them, it is not allowed, even when it is not purchased at over 30% off. We were even willing to take the toy back if they were able to assist with assembly but because they were so mad that I had done a previous exchange and reported an honest review of their return policy, they refused to accept the exchange/ return / or assist in assembly. They were also rude during the encounter. I want to make it known that this store is the absolute worst. Do not make purchases here. Better off buying on Amazon, or quite frankly anywhere else. Better Business Bureau should Audit and Review this store.

Kelly R.

If i could give this store 0 ZERO stars i would. The toys are poor quality, and it is un clarified that if you purchase any item over 30% off it is NON RETURNABLE AND NON REFUNDABLE. You do not find out until after your receipt prints and it’s too late.

Why not at least state at the point of sale “THIS SALE IS FINAL” prior to allowing my purchase to go through?

Allowing us to make the exchange after the fact I will admit was good customer service in that moment, but one of the Toys we had exchanged was not able to be assembled, not because we didn’t know how, but because when trying to attach the pieces, the pieces would not latch the way they should have and that is why we wanted to return that item. And you refused to exchange it because of this review which I find quite unprofessional on your part.

I apologize if you feel personally offended by my honest review, but that is what this is, an opinion of how i perceive the products and services of your establishment.

Mario J.

Great local toy store- had a small issue with a battery not charging for a new remote control car we purchased as my son’s Christmas gift. The friendly helpful staff made a quick exchange and the new battery works perfectly. Definitely recommend Amazing Toys!

Harpreet D.

The best quality toys we gave ever seen and the customer service is great with fast free delivery of rideon car we brought. Would recommend to all my friends.

Deborah R.

This is a new toy store with such amazing toys for young minds. The owners are so nice and demonstrating for the kids all the cool toys that they have at the store. What a great place for kids.