Ashley Store - Pottstown, Pennsylvania

Lauren T.

Had a great experience with Lynda at the Pottstown location! She checked in while we browsed but never felt pushy and then helped us configure the pieces for a sectional to best fit our space and wishlist. Also honored a promotion that was starting the next day so we didn’t have to come back with our kids in tow. Cant wait to get our new couch delivered!

youssef A.

The staff is friendly and supportive when you're purchasing items from their store. However, once you have an issue, you get ghosted.

In less than a year, I purchased the Langford dining set and upholstered dining chairs, along with the 5-year protection plan. I recently noticed that one of the chairs had a crack in it, so I contacted the service plan provider to get it taken care of. I was told that the 5-year plan doesn’t cover wood and that I needed to contact the store, since the item is still under the 1-year warranty.

I reached out to the store and was told it should be covered under the 5-year plan, and that I just needed to email them pictures and it would be taken care of. I was also told that a ticket had been opened for me.

Nine days later, nobody had called me back. After following up again, all I was told was that someone would get back to me within a week.

The product broke in less than a year, and you can’t even get it serviced under the plan you paid for. You have to keep calling their customer service and the store just to try and get it an update. That’s not how you earn repeat business.

Dennis M.

The furniture and the prices were good, as well as the quality of customer service. The only reason for not giving the 5 stars was because it would take approximately a month for the furniture to be delivered. Other than that it was very good.

Chad G.

Had a great experience and Lynda was a big help! We ended up purchasing a storage ottoman and a dresser

LORI L.

Christian was exceptional! He approached us immediately upon entering the store and help my mom and I through the entire purchase! He’s a keeper.

Modern A.

Great experience. Glad I selected the store instead of online. Price was less and my saleman Janet was great.

Update: 2 weeks later my couch was delivered by two very nice gentlemen. They unwrapped everything outside, cleaned up and placed everything right where I wanted.

Angelina O.

My family and I stopped in to look for a sectional for our new home and Janet was more than happy to walk us through the process. She gave us plenty of space to walk the showroom and come to our own opinions on furniture. We ended up purchasing a lovely couch with the protection plan.

Jerneice H.

UPDATE:
My husband and I recently visited Ashley Furniture to purchase new living room and bedroom sets. While we were there, the saleswoman, Janet, convinced us to add a mattress to our purchase, claiming it was the only way to avoid delivery fees—despite advertisements suggesting otherwise. She also assured us we would have 90 days to try the mattress and return if we weren’t satisfied. Trusting her word, we spent 30 minutes testing various mattresses and selected one.

The mattress was delivered on November 29, 2024, and we slept on it for just one night. To our horror, it felt nothing like the mattress we tested in the store. It was rock hard, with no give whatsoever—like sleeping on a pile of bricks. The next day, we immediately contacted Ashley Furniture to initiate a return and refund.

Here’s where the nightmare escalates:

- We called seven times and emailed three times, and each time, we were brushed off, told that a supervisor was unavailable, and promised a call back that never came.
- On the seventh call, we refused to hang up until someone with authority addressed our issue. Finally, Wade, a so-called manager, got on the phone. Wade’s response was appalling. He spoke condescendingly to my husband and stated:

- We could not return the mattress for a refund, and the only option was to exchange it—after first paying a restocking fee and a charge for return shipping.

Apparently, Ashley Furniture expects customers to pay repeated fees until they eventually find a mattress that works for them. Utterly absurd. Had we known that Ashley Furniture engages in misleading, bait-and-switch tactics, we would have avoided them altogether. It’s clear that Ashley Furniture’s profit model prioritizes short-term gains over customer satisfaction and repeat business.

Save yourself the frustration—shop elsewhere!

ORIGINAL REVIEW:
Janet, our salesperson was fantastic. She was very helpful without being pushy. We went in to get a sofa, and Janet made the process so seamless that we left with the sofa and a couple other pieces.