ASICS Outlet - Milpitas, California

C M.

Pleasant experience at the Asics outlet. Glen helped me and was knowledgeable and courteous. Decent selection and size range. Prices are comparable to online, but often, online photos and colours look very different in person. The red color online was actually neon orange in person. This stirred ne to a different shoe. It also helps to see other options and check comfort level, particularly in sports shoes

Abhijeet B.

Nice store , service is based on your luck who you get to help you out .

Offers are good but usually u need to buy more than 1 to make use of them

Venkat A. R. N.

This is the worst store out there. I went there for a pickup, though there were staff in the store, I was told I am late by a minute and did not let me pickup my order. Worst customer service ever! The lady at the billing was being rude and kept shouting for being 1 MINUTE late due to traffic!

ira M.

They were literally harassing to accept a return of $175. The cashier outright lied - said we don't have enough cash to give you back, come back another day (what is the guarantee they will have cash when I come back another day). I asked if the problem is not having exact change I can give $25 and they can give $200. She literally said I have only small notes and not enough to make $175. She suggested taking back on credit card, I was initially hesitant because it costs me 3% in points if deposit money in it. Finally when I agreed to take the loss, she said, the system does not allow her to accept card as they do have cash , when she opened the drawer, she had LOTS of cash. Then she said, I had not opened the register since morning as no one paid in cash, so I did not know how much is there.

If you are a manager, please teach your cashier's how to check how much cash is there. And please ask them not to lie. They should not say, we don't have cash, but say I can't open register and don't know how much there is.

Also, this was my second attempt trying to return the shoe. Last time I came at 7:30 and they had closed store early and did not bother to update hours on Google maps.

In between when I was insisting she has to pay me, I cannot just come back another day, she said, 'this shoe is dirty, I cannot even accept this as return'. It was a white shoe base, I bought for my mom, who never wore it outside the store, not even for 10 secs . Whatever marks were there were from people trying the shoe in the store. People if you are buying white shoes, buy untouched version, or ask them to write on receipt that it has even slightest mark. Take a pic if you anticipate returning it.

Italia S.

The manager encourages staff not to help customers by sparking up weird conversations with the staff. “Do you hear the difference in Portuguese and reg Spanish” -Luke.

They don’t greet you when you enter and they don’t say excuse when they walk in front of you while your shopping for shoes.

A.S.K T. A. M.

Amazing place to buy running shoes! The employees in the store were were kind, friendly and helpful on finding me the right shoe size. They really gave me good pointers on what type of shoe is the best for my usage. Overall, good experience customer service. Highly recommend coming here and will be back again.

Adrn M.

As I searched for shoes the manager followed me around and kept looking at me suspiciously after 10 min asked me if I needed help. I felt uncomfortable so I left the store. I plan on returning but if that same female manager is there I will not enter.

Bhaavik P.

I have been using asics because of their good quality. However this pair that I got seemed to have manufacturing defect and while I understand it could happen once in a while this store upfront denied to do anything about it. It is mildly used which is how u came to know about the defect. Something similar happened to my wife's pair as well at this store.
Sharing this review hoping its useful to other users planning to go to this store.
This is absolutely the worst asics store in my experience.