Aurel's TV & Appliances - Lake Ariel, Pennsylvania

Mary M.

Needed a new dryer, and Aurels was awesome! I first ordered a GE, but when it arrived, the delivery guys noted it was scratched and immediately told me that I needed another dryer. Chris checked my vent, and said I needed to order a dryer with less depth and gave me suggestions; he even called back to the office to let them know. Went back to the show room, Colleen quickly set me up with a different dryer, which was delivered with a week and fits perfectly. Thanks Aurels! Great customer service, great selection. They also did all my appliances when I first moved in.

John C.

Top reasons to buy from Aurel’s. Terrific staff, Zack and Carol are superb, knowledgeable, and kind. Fantastic delivery - Ted and Matthew, on time, careful, friendly and helpful. Great prices, wide selection of products. Support your local businesses all year long.

Eileen V. N.

The delivery and installation men did a wonderful job. I will continue to buy my appliances from Aurelia. The process of purchasing the Washing Machine was quick and easy. Thank you so much.

Karen G.

Ted and Matt are awesome delivery guys. Very nice!! I'm very happy with this GE Gas Range!

Mr. T.

UPDATE: My wife and I needed to look at a new freezer and microwave for our home so we took the opportunity to address my mother’s wall oven at the same time.

We never found out what happened with her order but are chalking it up as a great deal of miscommunication.

We worked with a saleswoman by the name of Sandy. She was VERY PLEASANT to work with to meet our needs. She spent a great deal of time with us, along with Sonya(the owner), to ensure my 86 year old mother will be taken care of soon.

I will update my review again soon and will update my rating accordingly. Right now I’d have to give them a 4 star rating as no one took responsibility for her order getting cancelled and for no return calls being made to her. I’m very optimistic that things will work out in the end.

***Old Review Below****
Unfortunately I have to give Aurels 1 star. If I could give zero stars I would. Any business that treats elderly customers the way they have treated my mom shouldn’t be in business. My parents have always purchased their appliances from Aurels and when their electric oven started giving them issues they decided to also replace their dishwasher. While their installer was at the house he also measured the opening for a new oven. My parents drove to Aurels and picked out what they wanted and placed the order. After dealing with some major health issues with my father (93 yrs old) my mom called Aurels to check on the oven. Sonya (owner) told my mother that there was no order because my mother had cancelled it, when in fact she didn’t. My father passed away so my mom hasn’t been able to focus on rectifying it. We just called several days ago and we are STILL waiting for a call back. Obviously Aurels doesn’t care about customers who have been loyal to them. It’s no wonder they are getting the dismal reviews they are getting.

Aurels Appliances should be ashamed of themselves for how they have treated my elderly parents. We will find a different place who will value our business!

Wendy M.

I needed a new microwave with dimensions larger than average. Sandy did all the research and helped me choose the perfect microwave. Install was quick and efficient. Overall just great customer service.

Vicki R.

We bought our first appliances here. And when we need a new one we always go back. They do their research and let you know good bad or other wise. I wouldn't buy anywhere else. They even sell parts.

John L.

This mom and pop appliance store might be in an out of the way place, but the prices are within range and available stock plus displays to choose from are quite ample! Even their delivery prices are affordable, considering the many miles they travel for their happy customers! ** We have purchased all appliances there and now many years later, we return to update the appliances to the modern day and remain grateful that the business continues to strive, survive and is still run by the same family! ** They pay attention to detail, are quite personable and only want contented and return customers! Queries are immediately answered as their sales reps are knowledgeable regarding the various name brands!** Those big box stores are not comparable to the awesome service from Aurel's much valued employees who might also be their extended family! From two contented customers who are delighted that this awesome business has met our every need & thensome!