Chevron Winchester - Winchester, California

Sam M.

So I went in the store about 1030 pm and was trying to buy a pack of cigarettes, asked for 100s and not regulars but the employee grabbed regular. I was very kind in asking can I please have 100s instead. He got angry all of the sudden and said we don't have them. I told him they are right there I can see them, he continued no we don't have any. So I begin to leave but out of complete confusion I look back at the younger employee that was right next to the rude employee and asked him "did I do something wrong?" The other employee shook his head no. Then I left. I know the manager and will be talking with him tomorrow about an audit. The rude employee is the older man that walks funny.

Michael H.

Cashier SNATCHED an item out of my hand when I tried to scan it instead of letting him put his dirty hands all over the mouth of a can I was about to drink from. Will never go here again. Not when there’s a Shell across the street.

Kedun Z.

It is the worst gas station I ever met. Tonight I paid for gas and car wash, after I got the gas and drove for car wash, entering car wash code, the car machine didn’t work. I thought I made mistakes on understanding the machine instructions, then I paid 15 dollars again to enter the car wash room, the machine still not working. I went to the store to request refund, the staff was so rude that they didn’t want to help me anything, even refusing to give me manager’s number, they said manager already felt asleep. Woo, you guys have super power that even know your manager already sleep. Never mind, I don’t care about the money I lost, I also think I money I put in is to feed those trash people.

Sally C.

I visited the Chevron station today at 9:46 PM with my father to purchase a Juul device and pods. My father, who is 59 years old and faces a language barrier, relied on me to translate during the transaction. (Note: I am 31 years old)

However, during our visit, the man at the register began yelling at me, asserting that I could not translate for my father. He also questioned my age, suggesting I did not appear old enough to purchase the vape products. Additionally, he made inappropriate remarks about my father's appearance and eligibility to buy the items.

I offered to present my driver's license as proof of age and clarified that I was simply assisting my father with translation. I took out my Driver’s License out to show him, however he completely ignored it. Despite this, he insisted that I stop speaking and intercepted my father's driver's license from his hand. This incident has been incredibly traumatic for both my father and me.

He justified his behavior by saying that Chevron's policy states that customers cannot translate for others or each other and how it’s illegal. We have been loyal customers at Chevron for many years and have never encountered such treatment. Nor have we ever had anyone tell us that translation is illegal in Chevron. This appears to be more than an isolated incident; it feels like discrimination against my father and myself because we are Asians.

As a result of this experience, I will never use this Chevron located in French Valley and a former complaint has been filed to Chevron corporate. Even my 7-year-old sister was frightened by the way we were treated. This incident has left a lasting negative impression on us.

I see that others have made similar comments about the employee’s behavior and I’m very surprised that Chevron is keeping him as their front employee to represent them at this location. His behavior is racism and unacceptable. Nothing can justify his actions.

landon E.

I don't know why I continue to go back to that gas station. I guess I think that If the task is simple enough they can't screw it up and yet I continue to be proven wrong. Exchanging a propane tank they just can't do. They have full propane tanks but now having gone back there Three different times at different times of day and they are unable to complete the simplest of task because they only have one person working. They can't even tell you when to come in and they'll have two people working. There are no hours posted when to exchange your propane tanks. Apparently you're supposed to continue to come back until one day the Stars line up and you could actually get your propane changed.

I could even understand if they were busy not to leave the store to undertake the immensely difficult and time-consuming job of opening the propane cage and pulling a full tank out but there's no one in the store. The entire time I sat here writing this the employee inside has not helped anybody.

And if it's propane or something else this gas station continually disappoints and shows no respect for their customers. It is beyond a waste of time to have now tried to exchanged propane tank three times and not been able to.

And this gas station is across the street from my house. It is by far the most convenient and quickest place to get gas/propane/snacks But I absolutely will avoid it at all costs.

I did go across the street to the shell and despite being Even later they had no problem exchanging my propane tank. In fact employee was new and wasn't sure the process but he did the most unusual of things and made a call, got direction and completed the task. Employee at Chevron couldn't be bothered despite no one else in the store to even tell me why he cannot exchange my tank. I only knew because it was my third time being there.

Liam B.

I went in to get a drink and a snack from the inside of the gas station and as I was paying the guy that was checking me out he started making comments about God and Jesus and started making homophobic remarks to me and telling me I am not excepted, and that God does not love me all because my nails were painted safe to say i will not be spending any more money here!!

Dusty D.

Terrible customer service. Also lottery addicts, it's a gas station, not a casino.

Evan P.

Pumps don’t work properly, payment gets rejected half the time, and the car wash is absolute trash. I’ve had countless issues with the pump card readers at this place. No, I don’t want to go inside to see attendant during a pandemic, please just read one of my cards. Any card would be fine. Just read one. I don’t have issues with my cards at any other gas station. Finally, fix the car wash. No one appreciates paying for the most expensive wash to only get half a wash with no blower fan to at least blow off the soap. I mean, at least the car wash kiosk at least accepts payment. Perhaps we should all just be grateful for that.