Cindy's Fresh Flowers and Gifts - Menlo Park, California

Ashleigh C.

⚠️Do not order from these incompetent people. They are running under several business names and seem to accuse most people who complain of being scammers. Well it takes one to know one! ⚠️

My best friends from another country ordered the Basket of Joy to be delivered on my birthday. When it didn’t arrive, I had to contact Foster City Florist/Menlo Park Florist/Cindys multiple times over multiple days about where the order is and when to expect it.

It was delivered 2 weeks late, at 9pm () and none of the plants were what was described in the Basket of Joy.

Again I contacted them questioning why that would be, but to be honest at this point I’m just glad something arrived! I wanted to know what plants were in the basket so I could give them proper care (it arrived with no information whatsoever) and this weird guy answered the phone and started saying that one of them was a snake plant, and saying that they’re great detoxifiers and air purifiers… what? I’m no florist but a snake plant isn’t hard to identify, and this for sure isn’t a snake plant. I said it looks like an orchid, he screamed down the phone at me all defensive, saying he would never send out an orchid with no flowers on and ‘so you think you know better than me?’ and refused to give me any more info.

I called a different number associated with this strange business and a woman answered. I asked for the info for the plants, sent photos over email (which was to Mariedes and Menlo Park Ades, who both have conveniently reviewed this place with 5 ⭐️) and got info for 2/3 of the plants.

I’d already PlantID’d them so I knew that already, but one of the plants was unidentifiable. The woman I spoke to said they’re trying to figure out what it is.

I’m sorry but what? You don’t know 1) what plants you receive and 2) what they are when you send them out?

The unidentified plant is not doing well, and no one can identify it to be able to give it proper care.

After waiting another several weeks to hear back, I requested they refund my friend for not delivering what was ordered, for the poor health of one of the plants, and for the hassle and problems they’ve given me. I doubt they have done that.

They seem to be running under 3 business names - beware!

👎👎 It’s a real shame they’re so incompetent, I just hope no one else orders from them!! 👎👎

Novarah K.

I intended for this to be private, I wanted to speak directly with the florist, however, they're not answering my calls. Additionally, I can't comment on what fresh flowers would have looked like due to this ordeal. Update: I added pics, you can see that what I ordered and what was received were not the same.

I ordered flowers as a get well soon gift. The recipient was sick at home and obviously resting (so not checking their phone and not getting the door). The flowers were not delivered properly. They were left on top of the backyard fence by the garage and not at the front door. I guess the delivery driver was confused. The house is on the corner, but if they had looked on the other side they would have seen the entry door. The delivery person had called the sick person, but the sick person was unable to respond.

The flowers were left at 5:00 p.m. I didn't know where they were placed and hadn't heard anything so I called the florist the next morning. The florist was able to figure out that the flowers were not put at the door and offered to go back and bring the flowers to the front. In the meantime, the sick recipient recovered and was able to locate the flowers. But the flowers had been outside all evening and all night!

I was unhappy with the service rendered and how the flowers were affected by being out. I called the florist back and after reintroducing myself THEY HUNG UP THE PHONE! I thought perhaps the call dropped and called again but no one ever picked up.

The person who I spoke to on the phone was originally apologetic, understanding, and tried to resolve things by driving over. So when I followed the advice in their email which says, 'If we didn't meet your expectations, please don't hesitate to contact us.', I was surprised they didn't let me finish my sentence.

I don't think I would ever use this florist again, I don't think they'd let me since they're not taking my calls.

And weird tid-bit, looks like there was a business name change Cindy's Fresh Flowers/Menlo Florist. However, the phone number associated with this business is the same.

DBR

Unreliable. Read reviews before you do business with this shop. I placed a valentine's day order for home delivery on valentine's day. After I placed my order I saw a number of bad reviews and I became very concerned, so I called the shop on valentine's day to confirm they received my order and that the flowers would be delivered that day. The clerk confirmed the order was received and would be delivered that day - valentine's day. By 4 pm on valentine's day the flowers had still not been delivered, so I called again. I was told the order was then being prepared and would be delivered in the next hour. At 6:00 pm the flowers had still not been delivered, and I again called the shop several times, but each call rang and rang but one-one would answer the telephone. The flowers were never delivered. I called the shop the next day (after valentine's day had come and gone) to inform them that the flowers had not been delivered, and let them know how disappointing that was for me and the intended recipient. The clerk first said the flowers were delivered and left at the door, and said they had a picture with proof of delivery. I said I would like to see that picture, as someone had been home all day, and that there is also a recording ring camera at the front door which did not show any delivery attempt. Only then did the clerk admit the flowers had not been delivered because they were very busy on valentine's day. So they just closed up, without making all of the deliveries or even calling to alert customers that the deliveries would not be made. The clerk offered to deliver the flowers that day instead - the day after valentine's day. Unreal. No thanks. The damage had already been done. Kind of like offering to deliver wedding flowers the day after the wedding. It then took me over a week of numerous calls to the shop, as well as a filed credit card dispute, to get the shop to issue a refund. Don't even consider this shop if you are looking for reliable and honest service.

Grace S.

My Experience with Cindy’s/Menlo Park Florist

Update: My niece liked it, did not love it. I mentioned in my review I said not to exchange it. I should have asked to exchange it, my mistake. If I got the right flowers delivered in the first place, I would not have to write this 1 star review. I felt completely gaslighted with my conversations with this florist. It was all very bizarre.

Short Version: I paid $102.81 for a flower arrangement I didn’t order, with no styling whatsoever. It looked like roses were just thrown into a box—something I could have done for less than half the cost, including delivery.

Long Version:
Despite reading mixed reviews, I wanted to give this florist a chance since I saw a beautiful arrangement I thought would make a perfect birthday gift. I called on Monday, October 28, 2024, to order the “Rustic Radiance” arrangement with a tin of cookies, specifically asking if they could deliver to a college dorm. No price was quoted during the call. Later that evening, noticing no charge on my card, I emailed them to confirm the order and asked for a receipt. I received no response.

The following day, October 29, I called again to verify the order. The florist assured me they would only charge the card after delivery. On Wednesday, October 30, I checked with the recipient, who confirmed they received flowers but no cookies. The flowers were entirely different from what I’d ordered. When I called the florist, she claimed she thought I said “Rustic Roses” instead of “Rustic Radiance” and insisted that what she sent was even more expensive than what I ordered. I pointed out that I had emailed specifying “Rustic Radiance.” She offered to resend the correct flowers, but I declined, as the recipient liked what they had already received. When I mentioned the missing cookies, she claimed she had tied them onto the arrangement herself and suggested they must have been stolen.

I looked up the prices on their website and found out that “Rustic Radiance” is actually $10 more than the flowers I received. On October 31, due to all these mishaps, I emailed again to find out what she planned to charge me, wondering if perhaps I should have demanded a substantial discount given the issues. Finally, on November 1, I saw a charge of $102.81 on my card. She claimed it was a “discount” of $69 for flowers, $25 for delivery, plus tax, and assured me she wasn’t charging for the cookies. I reiterated that the cookies were never delivered, but she insisted they were. She then offered to deliver the cookies herself on November 1, but as of today, November 3, they still haven’t arrived. At this point, I doubt they ever will.

In Summary:
- No price was quoted up front
- Delivered the wrong arrangement
- Claimed the arrangement was more expensive than what I ordered
- Ignored my email specifying the correct order
- Claimed the cookies were “stolen”
- Offered to re-deliver the cookies but never did
- Ultimately paid over $100 for unarranged flowers in a box

Michael S.

Yesterday was my grandma's birthday. I had intentions to send her flowers all week. After one of the busiest days in my office in a while, I called Cindy's flowers at 515pm knowing that I would likely be sending flowers a day late. To my surprise, Chris had a beautiful array of flowers delivered just after 6pm. I couldn't be more impressed with the service provided. Thanks again for making Nana's day.

Mollie N.

Cindy's florist, also known as Menlo has been around for a very long time. I have always had the most beautiful arrangements from them. The fact that they have 2 names is simply to get more business on the internet. Many businesses do this. I do not understand the one star reviews. They seem cruel and unduly long. Cindy is so kind. She will do anything to make her customers happy. Thank you Cindy for your wonderful arrangements and superb service for many years.

Daniel C.

Mixed Experience with This Florist

While I eventually received the replacement bouquet I was promised, my overall experience with this florist was frustrating. The original bouquet arrived late and did not match the premium option I paid for. After reaching out multiple times and following up with calls, the replacement took several days to be delivered. Communication throughout the process was challenging, and I felt my concerns were not taken seriously at times.

I appreciate that they eventually fulfilled their promise and delivered the replacement bouquet, but the time and effort it took to resolve the issue left me disappointed. I hope the store can improve its customer service and communication in the future to prevent similar situations.

If you’re considering buying flowers here, I would recommend confirming details carefully and being prepared to follow up if needed.

Katherine A. N.

Cindy's Menlo Florist is a delight. We have used her for corporate functions and been very impressed with her delivery and flower presentation. She is always on time and her flowers are the highest quality. Thank-you Cindy for the Valentine's arrangements. They are the gorgeous.