CTown Supermarkets - Scranton, Pennsylvania

CTown Supermarkets: A Detailed Overview

CTown Supermarkets, located at 1110 S Washington Ave, Scranton, PA 18505, represents a dedicated supermarket serving the Scranton and surrounding communities. With a phone number of 22283031 and a comprehensive website at ctownsupermarkets.com, this establishment has steadily built a reputation for providing a focused selection of goods, particularly catering to specific dietary needs and cultural preferences. The supermarket’s operational focus is squarely on offering a core range of supermarket essentials, reflecting a deliberate strategy to concentrate its resources and expertise.

Specialties and Product Range

The primary specialty of CTown Supermarkets is, as indicated by its website, a Supermarket. However, a closer examination reveals a more nuanced offering. It appears to be particularly well-stocked with ingredients vital for preparing traditional foods from various cultural backgrounds. Numerous customer accounts suggest a significant emphasis on products not readily available at larger chain stores like Super-Walmart or Wegmans. This suggests a commitment to sourcing specialized items, potentially including ingredients crucial for Hispanic cuisine, as one customer specifically highlighted their ability to meet the needs of a Puerto Rican resident residing an hour away.

Location and Accessibility

The strategic location at 1110 S Washington Ave in Scranton provides convenient access for residents of the area. The supermarket’s physical layout incorporates considerations for accessibility. There is a Wheelchair accessible entrance, ensuring ease of entry for individuals with mobility limitations. Furthermore, a Wheelchair accessible parking lot is available, demonstrating a commitment to inclusivity and customer comfort. The Quick visit concept also indicates a design prioritizing efficiency and minimizing customer wait times.

Payment Options and Customer Amenities

CTown Supermarkets offers a modern and convenient payment experience. Customers can utilize a variety of methods, including Credit cards, Debit cards, and NFC mobile payments. This diverse range of payment options caters to a broad customer base and streamlines the checkout process. The supermarket’s dedication to customer convenience extends beyond payment methods, as evidenced by its availability and acceptance of various credit card types.

Customer Feedback and Reputation

The company maintains an active presence on Google My Business, with 126 reviews providing valuable insights into the customer experience. The Average opinion: 3.2/5 suggests a mixed reception, though predominantly positive. While some customers appreciate the specialized product selection and the ability to source ingredients for their cultural dishes, others may perceive inconsistencies in service or product availability. The frequent mention of traveling a considerable distance to access specific ingredients underscores the value placed on the supermarket's unique offerings. Customers repeatedly express a desire for a similar store closer to their homes, highlighting a potential market opportunity for expansion. A common theme revolves around the satisfaction of finding these hard-to-locate items, reflecting a significant benefit for customers with specific dietary needs.

Key Features Summary

• Specialized Product Selection: Focus on ingredients for diverse cultural cuisines.
• Convenient Location: Situated in Scranton, Pennsylvania.
• Accessibility: Wheelchair accessible entrance and parking lot.
• Modern Payment Options: Accepts various credit and debit cards, including NFC mobile payments.
• Customer-Focused Design: Emphasizes quick visits and efficient service.

CTown Supermarkets, therefore, represents a valuable resource for Scranton residents seeking specialized ingredients and a convenient shopping experience. Its commitment to accessibility and diverse payment options further enhances its appeal. The ongoing feedback suggests a need for increased local presence and potentially broader product offerings to fully capitalize on its unique strengths.

👍 Reviews of CTown Supermarkets

Eianne M.

5/5

It's the one place I can go and get my ingredients to cook accordingly my cultural foods. I'm Puerto Rican. And live in NY an hour away from Scranton, PA. And yes.. I must travel this far just to get the ingredients I need. I do it every 3-6 months. I buy enough to last me that long. I appreciate all of the products I have purchased over the past few years. I will continue to support this location, until there's a place I can go near me. (Not even Super-Walmart or Wegmans carry some of these ingredients)

Adiz R. V.

1/5

Everything in the store is nice but when is time to pay is not this cash register lady has an attitude you ask for any question and she respond you so rude or point you at the computer so you can see because of workers like her I am not going to buy there anymore she was on register 3

570 F.

5/5

Very nice supermarket this place is super clean the people that work there are very nice and polite . I noticed that the meats are very fresh and reasonable price there some stuff that are a little over price but what ppl don’t keep in mind is that some of this stuff it’s imported so that = prices are going higher but to each their own I liked it and I would go back !

Eugene L.

4/5

This supermarket is mostly for the Latino population as there are a lot of food specific to them, however overall good selection

Fabienne P.

3/5

Typical Ctown supermarket offering international staples and ingredients to help you simulate back home cooking. Well stocked, and doesn't get much foot traffic except for on the weekends. The fruit is a bit overpriced, and not as fresh as other places. They do have a hot food counter for quick, delicious meals to go.

Amber M.

1/5

Their customer service is horrible. God forbid you buy something and accidentally leave it at the store because they are going to make up so many lies and excuses to not give you your items that you paid for and then they don’t even want to refund you your money either. I’m talking about the store on south Washington Ave in Scranton, PA. They claim that the items left the store with you and say they have it on camera but when asked to view the footage they claim it’s a law that they can’t show it.

Paul K.

1/5

I stoped in to pick up a few items while I was waiting for my order at a local restaurant. The store is very clean and the staff seemed nice. Fresh fruits and vegetables looked nice but I didn't actually purchase anything so I can not speak to the quality. One item I looked at, fresh fruit cup, was 9 dollars compared to approximately 4.50 at other local stores. Klondike Ice Cream cones which sell for 8.50 in other stores are selling for 12.50 here. Club Crackers which sell for approximately 3.50 in other stores sold for 6.19 here. Needless to say I did not purchase anything at this store. It is sad as they seem to have a great variety but the prices are not based on the Scranton market.

Justin D.

3/5

Grocery store seemed clean upon walkthrough. Store has a great selection of ethnic based foods. Produce appeared to be fresh and there was a decent selection of meats. My only gripe is the prices. They seem extremely higher in some areas compared to other local grocery stores. For example, an ice cream quart here for a specific brand was almost $9. Another store had the same brand for $3. Other areas and foods tended to be high as well. I think this store is great if you are looking for an ethnic based food/ingredient that you may not be able to locate at a bigger box store. I would not recommend doing a full grocery order here.