Dermstore - El Segundo, California

Address: 1960 E Grand Ave, El Segundo, CA 90245, United States.
Phone: 3107342570.
Website: dermstore.com
Specialties: Corporate office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 54 reviews on Google My Business.
Average opinion: 1.1/5.

📌 Location of Dermstore

⏰ Open Hours of Dermstore

  • Monday: 5 am–7 pm
  • Tuesday: 5 am–7 pm
  • Wednesday: 5 am–7 pm
  • Thursday: 5 am–7 pm
  • Friday: 5 am–7 pm
  • Saturday: 6 am–4 pm
  • Sunday: 6 am–4 pm

Dermstore – A Comprehensive Overview

Dermstore is a renowned corporate office located at 1960 E Grand Ave, El Segundo, CA 90245, United States. This esteemed company is easily accessible via phone at 3107342570 and through their website dermstore.com.

The office specializes in various corporate services and is equipped with a wheelchair-accessible entrance and parking. It has received 54 reviews on Google My Business, garnering an average rating of 1.1/5.

Main Features and Services

  • Corporate office
  • Wheelchair-accessible entrance
  • Wheelchair-accessible parking

Additional Information

  • Address: 1960 E Grand Ave, El Segundo, CA 90245, United States
  • Phone: 3107342570
  • Website: dermstore.com
  • Specialties: Corporate office
  • Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance
  • Number of Reviews: 54
  • Average Rating: 1.1/5

Dermstore is an essential destination for those seeking corporate services, and its convenient location and accessible facilities make it a top choice for many.

👍 Reviews of Dermstore

Dermstore - El Segundo, California
Zulma M.
1/5

I was a loyal customer who had accrued loyalty points. I had to return an item. This item was Skinceuticals hyaluronic intensifier for $119. I followed the prompts to return the item: post the return, complete a questionnaire which provided the reason for returning the item. Then, I received an email through which they acknowledged the return and provided a self-addressed label. Also, they suggested that I buy insurance for the value of the item in case it gets lost, damaged, or stolen. I mailed the item. Of course, I waited a few weeks. I inquired through Dermstore and while they looked for the item on their end, I opted to contact my credit card company. The customer service department for Dermstore emailed me a list of demands; among a few things the date and the tracking number of the order. Now, I went to their website and checked their guidelines to return the product. I couldn’t believe that they would inquire about the tracking number since they were the ones who emailed me the label in the first place. They replied back to the credit card company stating that I never returned the item! I tracked the package and it did show it was delivered to the merchant!

I am so upset that I am closing the account and never buying from them again!

Dermstore - El Segundo, California
Natalia L.
1/5

Disappointing services in over all. The products they recommended were a complete flop. I didn’t purchase them. Furthermore, I ordered the other products which they never delivered to my house. I notified them the same date of the delivery notification. Their response was they won’t file a claim against UPS since I am not cooperating. Dermstore agent told me I should go see to the neighbors houses. I stated it is not my job to search a displaced package. I have multiple cameras and would be glad to supplement of footage no delivery accrued on my property! Very poor customer service. I filled a complaint with Better Business Bureau against Dermstore.

Dermstore - El Segundo, California
Greg M.
1/5

Extremely unprofessional and pathetic operation. We spent 4 days working with customer service agents and online to return items. After jumping through all of their hoops, they claim to have never received the returns. They now want me to go through those hoops again! I have over 16 hours invested into trying to return these products. I have proof that the products were delivered. We will never buy from this dodgy business again.

Dermstore - El Segundo, California
Sally M.
1/5

Customer service is frustrating. I've been trying to return a product with a faulty pump. They keep asking for the code on the bottle and the expiration date, which I've already provided. Now they're suggesting I try using the pump again to see if it works, but I know it's broken. I just want to return it! It's not that complicated. I'll buy from another store from now on since returning this is so difficult.

Dermstore - El Segundo, California
Bree
1/5

The worst customer service. They sent me the wrong item and, instead of a refund (because the box had been opened), they offered me nothing. After much back and forth, I was finally refunded the difference between what I paid (for the more expensive item) and what I received (less expensive item and not at all what I ordered).
I am so glad to have cancelled my subscription with them,

Dermstore - El Segundo, California
Cari J.
1/5

Dermstore is awful. The customer service is unhelpful and won’t get back to me when they said they sent my order then turned around and cancelled it, refunded my money but won’t give me the Black Friday deal I initially ordered with. So they held onto my money for a month. I have called and emailed 5 times. Keep getting the run around. Do not order from them!!

Dermstore - El Segundo, California
Jolene S.
1/5

This company is a SCAM. IF you ever have to make a return for your very expensive skin care products you think you are getting a deal on, they will ask you to send back the product and show the proof of shipment. I have done this twice totally over $600 and still they have kept my money and my product both times. I have sent pictures of my receipts from the post office as they have sked and they do not honor returns. I believe this is a bad company that is not interested in improving or making good on returns. They literally steal your money. I am here to warn all of you buyers and I am reporting them to the BBB, which I am sure this is not the first time for them.sad.

Dermstore - El Segundo, California
Peter K.
1/5

DO NOT buy from this company. IF everything goes according to plan (which happened on my first order, got the correct product delivered on time), it’s fine. But if anything does wrong, or you try to return it… it becomes a NIGHTMARE. Worst, most unprofessional company I’ve ever dealt with.
Not worth the discounts. Stay away. But your stuff somewhere else. Anywhere.

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