Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your Partner in Financial Wellness

The Digital Federal Credit Union, located at 130 Lexington St, MA 02452, is a premier financial institution that has been serving the needs of its members for over 80 years. As a not-for-profit credit union, it operates on a cooperative model, where members own and control the organization. With a strong commitment to community service and financial wellness, DCU has established itself as a trusted partner for individuals and families in the Boston area.

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, and life insurance, to help protect its members from unexpected events.
• Investments: The credit union provides investment services, including brokerage accounts and retirement plans, to help members grow their wealth over time.
• Branches & ATMs: With multiple branches throughout the Boston area, DCU members can easily access their accounts and conduct financial transactions. The credit union also has a network of over 30,000 surcharge-free ATMs across the country.
• Borrow: DCU offers a variety of loan products, including personal loans, mortgages, and auto loans, to help members achieve their financial goals.
• Support: The credit union provides a range of support services, including financial education and planning, to help members make informed decisions about their financial well-being.
• Services: DCU offers a range of services, including check cashing, wire transfers, and bill pay, to make it easy for members to manage their finances.
• Membership: To become a member of DCU, individuals must meet certain eligibility requirements, which include living, working, or worshiping in certain areas of Massachusetts.
• Free Checking: DCU offers a range of checking accounts, including free checking and premium checking, to help members manage their finances and earn interest on their balances.
• HSA Checking: The credit union offers Health Savings Account (HSA) checking accounts to help members save for medical expenses.
• Visa Debit Card: DCU issues a range of debit cards, including the Visa Debit Card, to help members make purchases and access their accounts.
• Greenlight Debit Card: The credit union also offers the Greenlight Debit Card, a mobile payment card that allows members to make contactless payments.
• Primary Savings: DCU offers a range of savings accounts, including primary savings and advantage savings, to help members save for short-term and long-term goals.
• Advantage Savings: The credit union's advantage savings account offers competitive interest rates and low fees to help members grow their savings.
• Smart Savings: DCU's smart savings account is designed for members who want to save for specific goals, such as a down payment on a house.
• Money Market Savings: The credit union's money market savings account offers competitive interest rates and liquidity to help members earn interest on their balances.

Location and Access

The Digital Federal Credit Union has a physical location at 130 Lexington St, MA 02452, in the heart of Waltham, Massachusetts. The credit union is easily accessible by public transportation, with several bus routes and the Commuter Rail stopping nearby. The building is wheelchair accessible, with a wheelchair-accessible entrance and parking lot. Members can also access their accounts and conduct financial transactions at one of the credit union's many branches throughout the Boston area.

Featured Characteristics

* Community Focus: DCU has a strong commitment to community service and financial wellness, with a focus on serving the needs of its members and the local community.
* Member Ownership: As a not-for-profit credit union, DCU is owned and controlled by its members, who have a say in the direction of the organization.
* Competitive Rates: DCU offers competitive interest rates and fees on its various accounts and services, making it an attractive option for members looking to save and grow their money.
* Convenient Services: The credit union provides a range of convenient services, including online banking, mobile banking, and a network of surcharge-free ATMs, to make it easy for members to manage their finances.

Practical Information

* Hours of Operation: DCU's branches are open Monday through Friday from 9:00 am to 5:00 pm, and Saturday from 9:00 am to 1:00 pm.
* Phone Number: Members can contact DCU's customer service team at 800-328-8797.
* Website: The credit union's website is dcu.org, where members can access their accounts, apply for loans, and learn more about the credit union's services and products.
* Social Media: DCU is active on social media, with accounts on Facebook, Twitter, and LinkedIn.

Positive Aspects from Reviews

Based on 126 reviews on Google My Business, DCU has a strong reputation for providing excellent customer service and support. Members praise the credit union's knowledgeable staff, convenient services, and competitive rates. Some common themes from reviews include:

* Friendly and Helpful Staff: Many members have praised the credit union's staff for being friendly, helpful, and knowledgeable about the credit union's products and services.
* Convenient Services: Members have praised DCU's convenient services, including online banking, mobile banking, and a network of surcharge-free ATMs.
* Competitive Rates: Members have praised DCU's competitive interest rates and fees on its various accounts and services.
* Community Focus: Members have praised DCU's strong commitment to community service and financial wellness, with a focus on serving the needs of its members and the local community.

Overall, the Digital Federal Credit Union is a reputable and reliable financial institution that offers a range of services and products to meet the needs of its members. With its strong commitment to community service and financial wellness, competitive rates, and convenient services, DCU is an excellent option for individuals and families in the Boston area.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.