Dolly's Boutique - Scranton, Pennsylvania

Dolly's Boutique: A Fashion Haven in Scranton

Dolly's Boutique, located at 117 Wyoming Ave, Scranton, PA 18503, stands out as a cherished small business in the heart of Scranton. Offering an extensive range of women's clothing, this boutique has earned a loyal clientele through its exceptional service and commitment to customer satisfaction. With an average rating of 4 out of 5 stars based on 21 reviews, Dolly's Boutique is a go-to destination for those seeking unique fashion items and personalized shopping experiences.

Location & Contact

The boutique's address is conveniently situated at 117 Wyoming Ave, Scranton, PA 18503, making it easily accessible for both local shoppers and visitors. For those who prefer to reach out, the phone number 570-969-9181 is readily available, allowing customers to get in touch for inquiries or assistance.

Store Highlights

Dolly's Boutique is not just a dress store but a comprehensive women's fashion destination. Key features include:

• Delivery Options: The boutique offers both delivery and free parking garage facilities, making shopping convenient and hassle-free.
• Same-Day Delivery: For those in a rush, Dolly's offers same-day delivery services, ensuring customers receive their purchases promptly.
• Credit and Debit Accepted: Payment flexibility is provided with acceptance of all major credit and debit cards.
• Free Parking: Customers enjoy the luxury of free parking in an adjacent garage, eliminating one of the shopping inconveniences.
• Customer Service: The staff is renowned for its helpfulness, with the owner making multiple calls to ensure orders meet customers' exact specifications.

Specialties & Services

The boutique specializes in dress store offerings, but its services extend far beyond just selling clothes. Dolly's Boutique prides itself on its personalized service, offering alterations suggestions from a seamstress to ensure customers find the perfect fit for special occasions like prom nights. This attention to detail and commitment to customer satisfaction is evident in the glowing reviews.

Customer Experiences

Reviews on Google My Business highlight the exceptional experience customers have had at Dolly's. One reviewer expressed, "Great experience shopping here. As soon as we entered, the store layout was explained to us. Although the store was crowded, we never had to wait long for help from the owner or saleswoman." Another praised the owner's dedication, noting how they made calls to ensure orders were precise. The review concluded with high praise: "The dress arrived promptly, and the owner made sure my daughter tried it on and was happy with it. She offered alterations suggestions. She would definitely shop here again."

Other Points of Interest

Dolly's Boutique offers several additional benefits to enhance the shopping experience:

• Delivery: With options for both delivery and same-day service, customers can enjoy their purchases without delay.
• Payment Flexibility: Accepting all major credit and debit cards ensures easy transactions for all customers.
• Customer Amenities: Free parking and a convenient store layout contribute to a stress-free shopping trip.

Concluding Thoughts

Dolly's Boutique is more than just a store; it's a community hub for fashion enthusiasts. The combination of stylish clothing, exceptional customer service, and convenient services makes it a standout choice for anyone in the Scranton area looking for a personalized shopping experience. Whether you're looking for the perfect dress for an event or simply enjoy browsing unique fashion items, Dolly's Boutique promises an experience that is memorable and satisfying.

Key Takeaways:
- Exceptional customer service and personalized shopping experience
- Wide range of women's clothing with delivery and same-day options
- Flexible payment options including credit and debit cards
- Convenient location with free parking
- Known for taking orders precisely and offering alterations

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👍 Reviews of Dolly's Boutique

Melanie A.

5/5

Great experience shopping here. As soon as we entered, store layout was explained to us. Although store was crowded, we never had to wait long for help from owner or saleswoman. Owner made multiple calls with company to get dress ordered in size and color needed. Dress arrived promptly and owner made sure my daughter tried it on and was happy with it. She offered alterations suggestions for seamstress that we would never had thought of to ensure that my daughter will feel comfortable in her dress on prom night. Would definitely shop here again.

KITTYKATKELL K.

5/5

Very nice selection of Sherri Hill dresses. Great service. Thank you

Forbes M.

1/5

Very disappointing experience. "All sales final" policy. Went to store to try dress, purchased dress the next day by phone, picked up dress 5 days later. When we brought the dress home it had multiple burst seams, loose threads and embroidery torn off. After multiple calls and messages left the next day, I eventually spoke with a sales person who cut me off and quoted the store's "no return, all sales final policy" . 20 minutes later a manger called who had "looked into it" and again refused to hear the complaint and again quoted the no return policy and went on to suggest that since we had paid for the dress 5 days prior, the damage was our responsibility!?! She demanded I come to the store which she knew was a 90 minute drive for us. I said I would. 60 minutes later the owner called, who was polite this time but at this point I was livid and I demanded a refund which she refused, offering a repair which would have been delightful and perfectly acceptable on the first call, and when I quoted various laws she was in breach of, she invited me to call the magistrate which I indicated I would and that I might call the police as well. When we got to the store, the owner had already called the police who had been led to believe that "an irate man had threatened her and was on route". The only threat, she admitted, was to call the police, she also admitted that the store had known the dress was damaged before we picked it up. End of the story, we needed a dress ASAP and exchanged the dress. BUT- while trying on dresses both the first time and on our return, we noticed that many dresses we tried had damage. If you buy online, there is a full refund policy, buy in-store and all sales final... I wonder where the returned dresses end up... I believe I see the business model, but I will leave it to buyers to beware. What an unfair stress and bad experience for my daughter and I. She knowingly sold us a damaged dress and only once I threatened to call the police were concessions offered and then I had the police called on me, the irate customer. Yes, I was irate. Shame on Dolly.

Lucy K.

5/5

We purchased my daughter's senior prom dress. The girls were so helpful and accomidating. We had to have some alterations done and also had them done at the shop. Her dress came out great and we couldn't be more happy.

Caroline R.

5/5

Wonderful boutique! Everyone inside was so friendly and helpful. Got the most beautiful semi dress after searching all day! I would definitely reccomend to anyone who has a prom coming up or any other special occasions.

Erin S.

5/5

Just bought my dress, I loved the younger woman who worked there, always so helpful!!

Denise M.

5/5

Best customer service!! All the ladies there are very professional.

Shiela S.

1/5

Would not shop there again. Not friendly or helpful.