Gucci - Houston, Texas

Karthik S

These products are not assets but price seems to be! LOL!

Sunglasses - 3/5
Dive watch- 4/5

Customer service can improve!

Vince Barriatos

I purchased a gift/purse for my wife with the help of Esteban who was mindful of my price range and time. Luxury goods are not my forte or preference personally, but it is my wifes'. I was out of the store in 10 minutes with a purse that she ended up liking. I also look forward to the new store opening up soon.

Abigail Bandali

THIS STORE NEVER ANSWERS!!!!!! I also have the phone numbers for two of the employees with their work cells and they don’t answer those either. ( I thought this would eliminate any issues as it has with every other store that I shop at. I have one person I deal with it just makes things easier)
I dropped my belt off exactly a month ago for repair. I was given no paperwork. She did something in the computer. I assume she put it under my account. I’m hoping And she told me somebody would be in touch with me. I’ve had no call no email. Nobody will answer the call. You get the call answering service. They send a message to the store. Nobody ever calls you back. Gucci just has horrible service. Read the reviews. These people are telling the truth and then Customer Service tells me that they’re not answering because they’re so busy no way in hell I have been in that store so many times and I guarantee you they were way more employees than there are customers. Just another example of a business that wants your money and doesn’t give a damn about the customer! The only time I get a response is when I’m coming to purchase something then they’re available but with my last purchase through Andrew, he tells me to come in He’s going to be there and have the item ready for me I get ther and he’s taking the day off. Nobody knows what item it is took half an hour to sit there and find it. I just can’t even find the words to tell you how pathetic this store is. Do better…..

Jodi L. Peña

Fantastic experience shopping with Jose today! He was extremely helpful and attentive to both my husband and myself today. This location was filled with classic designs and new, fun designs that you don’t see everyday. We definitely recommend this location.

Jose Diaz

Fresh H. was my associate the day I went in and she absolutely delighted me with her hospitality! She walked up and down that showroom with me without any ounce of frustration. Not only did she excel in person, but she also took the time to mail me a HANDWRITTEN letter expressing her appreciation. I had a previous salesman that excelled but she did all of that and more. Ignore the nasty reviews and go directly to Ms. Fresh and she will undoubtedly make you as happy as she did me!

phoenix

Most judgemental and unhelpful employees that I've ever encountered. I came in here to shop for a fragrance and was completely ignored. I even tried to walk up to the register for help and the attendants walked away as soon as I stepped up. Then I had to ask for help and the employee told me I was better off buying the fragrance from Nordstrom.... Excuse you? That's just ridiculous.

This was really disappointing because I've used Gucci fragrances as my signature for years. That will be changing though. I'm not going to give my money to a brand that disrespects me as such.

Carlos

The products are luxury priced, but won't break the bank. Excellent timepieces. The staff was polite and followed Covid-19 preventative measures such as limiting the amount of people in the store at any one time. The lines are long, but it's worth the wait if you already know what you're looking for.

Kathryn Mills

I visited this store this past Sunday, and Irene was such a delight. She assisted me with picking out outfit for my niece as a birthday present. 10/10 service!