HOKA Store Costa Mesa, CA - Costa Mesa, California

Jedi M. A.

Had a great experience here. The entire staff was friendly and helpful. They have a foot scanner machine that will scan your feet and it will tell you what series of shoes fits you feet the best. I was impressed. They didn't have the right color combo for me in stock so it will get them online and have them shipped to my house. Josh was very helpful and had a lot of knowledge about the products.

Dongyang L.

05/10 /2025

Absolutely unacceptable experience at the HOKA store today.

I asked a white male staff member wearing a cap to help me find my size. He said he would check in the back, then disappeared for 10 minutes—only to walk straight out of the store without saying a single word. He looked directly at me as he left, offering no explanation, no handoff, nothing. I was left standing there completely ignored and had to seek help from someone else.

At checkout, another employee apologized and said he might have gone on break. That doesn’t excuse the behavior. It was rude, unprofessional, and made me feel disrespected and humiliated. If this is how HOKA treats customers, especially when they don’t fit a certain profile, that’s deeply disappointing.

I expected much better from a brand of this reputation. I won’t be returning to this location.

jen M.

Wide selection of shoes. Ambience and seller accommodation is fine. I bought today but the extra lace of my shoes is missing. They didn’t double check. So I called them then they will deliver the missing one.

Gonzales 1.

Came in and got sized for shoes. Sierra helped us with at least 4 different shoes to try on and guided us on the differences between each.

Thank you for all the great help!

Tom S.

Great shoes until the heal cup fabric wears out after just 2 months. I’ve had over 20 pairs over the years and this happens often with their product. Finally I was frustrated enough to request warranty coverage. I sent back under warranty and they denied warranty.

“I do understand your frustration with the warranty team denying the claim, I do apologize we have no way to override their decision.’

Weak. Will not buy Hoka again!

Sandy H.

I purchased my Hoka's yesterday and very happy with the product. Not one employee ever acknowledged me. I had to go to the counter twice to request my size. I felt like I was bothering them.

Dev P.

This store is a good place to try on different varieties of hoka and get a feel of the brand. they do not have all the colors and only have some standard colors to choose from but once the style and design is chosen, we can order it online

Justin Z.

I recently had the pleasure of receiving exceptional customer service from Lia at the HOKA store. From the moment I walked in, Lia greeted me warmly and displayed an impressive depth of knowledge about the HOKA product line. Her expertise and enthusiasm made me feel confident in my decision to purchase. Lia patiently answered all of my questions and provided valuable insights into which HOKA shoes would best suit my needs. Thanks to her guidance, I left the store feeling informed and excited about my purchase. Lia’s professionalism, friendliness, and expertise truly set her apart, and I would highly recommend her assistance to anyone in search of top-notch customer service. Thank you, Lia, for making my shopping experience memorable and enjoyable!