Jen's Hallmark Shop - Foothill Ranch, CA

Jen's Hallmark Shop is a delightful retail store located at 26736 Portola Pkwy Ste A Foothill Rnch Towne Center, Foothill Ranch, CA 92610, United States. With a phone number of 9498558616, and a website accessible at stores.hallmark.com, this store specializes in greeting cards, Christmas items, gifts, gift wrap, novelty items, paper, picture framing, scrapbooking, and stationery.

Especialidades y Servicios

• Greeting card shop
• Christmas store
• Gift shop
• Gift wrap store
• Novelty store
• Paper store
• Picture frame shop
• Scrapbooking store
• Stationery store

Otros datos de interés

• Kerbside pickup
• In-store pick-up
• In-store shopping
• On-site services
• Delivery
• Same-day delivery
• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Quick visit
• Debit cards
• NFC mobile payments
• Credit cards

Opiniones y Reputación

This reputable store has received 55 reviews on Google My Business, with an average rating of 4.1 out of 5 stars. Customers appreciate the wide variety of options available, making it an ideal spot for finding unique gifts for all occasions. While some have noted that items may be slightly overpriced, the overall consensus remains positive.

👍 Reviews of Jen's Hallmark Shop

J G.

3/5

Cool store! Some cool items. It's a great store to buy gift cards and other gifts. Even though they do have some cool things, I do think items are a bit overpriced.

Regina B.

5/5

Card for every occasion...great last minute gifts for a collector or something for Great Aunt June!

michele S.

1/5

I came into the store in Foothill Ranch hoping to buy 5 ornaments. This is something I do yearly. In all the years I have been coming to this location I have never had bad customer service. I asked about a ornament that was coming in December and was shocked the way the cashier Jamie talked with me because it was out of stock. So then I picked one ornament and found another I was interested in but it was not on display. I asked if I could see it and she came over and said it was the last one and they were not going to be displaying it. I pointed to the shelf and showed her the other boxes of that ornament and she proceeded in a very rude demeaning way say that it looks exactly like the box and it does nothing and walked away. I put back the ornament I planned on buying and left. I asked her name before I left and who knows if she even gave me her correct name. She is very rude tall middle aged lady. I have never been treated like this in this or any other Hallmark store. It is very disappointing and after 29 years of purchasing the keepsake ornaments that last year was my last. Hallmark you can do better with getting good workers who care about customer service.

Vanessa S.

1/5

Appalled at the service we received today at the Christmas ornament preview we have attended for so many years across so many Hallmark store locations I can’t even count. We have visited this store for almost a decade because there are no other options locally, unfortunately. In the store today, my son wanted a Lego ornament they didn’t have, and a woman inside rolled her eyes at me (!) when I asked to be put in a list to call when it came in so I can come and purchase it once it comes in. She said to me, “You can’t just call?”. Then, I have a friend who saw my social media post today and asked if I could get an item for her that was sold out where she lives. I called the store I had already spent money in to ask if they had that item. Lily confirmed they had one left. I asked if she could hold it for me. No. I asked what time they opened the next day. 11am. I said I would be there 1045. I then called back and said I would pay for it and pick up tomorrow, happy to give
My Visa over the phone to be good on the purchase. She put me on hold and came back and said “No, we can’t do that, but we close in 3 minutes so you should be fine, no one is going to come in today and buy it.” Ironic that the spirit of Christmas and all the money we spend on these ornaments year after year doesn’t transcend o Jen’s Hallmark. Customer service has never been great here but this was worth noting. If you’re looking to open a Hallmark, you should have no issue competing with this store that is downright mean and has zero customer service.

Bob R.

4/5

Hallmark stores seem to be a dying breed. I hope not; they have the best cards for all occasions. You remember real paper cards, right? The folks in this store are helpful without pushing an agenda. They offer to help; but let you browse on your own. So, if you want to eschew the quick "e" greeting in favor of taking a few minutes to show you really care enough to give the very best - this store is for you.

Sandra B.

5/5

I went in to get a Halloween card for my nieces and nephew. Someone that I actually know from the past, works there. Had a nice chat with her and her co-worker, the store was decorated nicely for the holidays. It's in a great location and I love stationary stores, as I worked in a family owned one for over ten years.
Maybe the person that had a negative experience in that store, caught someone having a bad day. We never know what is happening in someone's life. Or maybe he was the issue.

Victor S.

5/5

Very friendly workers and plenty of Christian Religious cards. Highly recommend!

Sherry C.

1/5

So disappointed in staff. Asked for an item that they might have and I was told, in a not very kind manner, that it is not a Hallmark item. Ok fine, maybe show a little holiday spirit instead of rolling your eyes at me. I won't be back!