Konocti Vista Casino Resort, Marina & RV Park - Lakeport, California

Nutin T.

Casino was a nice, small but nice, the restaurant. Valentino's was good and friendly. The boat ramp staff was friendly and helpful. The problem is the rooms. Keyless cards didn't work. Heaters were super loud when they would work. Called the front desk when we couldn't get the room door to open and no answer, so another walk back to front desk. This was a 3 trip deal. Then we got moved to another room and the same issue. Night 2 and same issue, this time she went to room to show us what we were doing wrong and I guess we for got to kick the door before we tried to use the key card. No joke.
I'm just kinda shocked on the casino not investing in the rooms to be more inviting for guests. Better HVAC systems, better door lock system, one that works.
We are working on another trip with family members, and the wife wants to find another place for the week. I'm thinking of Air BnB next trip.
My hope is that the Konocti folks will work on these issues because they lost a few of us from spending money with them in the future.

Margy Y.

SO Dissapointed. Stayed Valentine's weekend. Greeting was lukewarm. Paid $$$ for Marina side, yet sent to room front of Parking Lot. Walked back to desk to correct. Next room on marina side had NO HEAT all night! Frozen! Had on thermals, pjs over that, sweats over that. There was NO ONE on duty. NO manager all weekend. Made many trips in the freezing cold to get Help. Several employees told me that this happens often...no heat. Called 4/5 times NO manager ever called back...literally leaving us in the Cold. NOT an Once of care.
NOT RECOMMEND

Chris R.

I haven't posted in awhile, ordered the breakfast crispy chicken/with biscuits hot honey? Wtf! Fantastic!! 4 star meal at a casino ? Thumbs up 👆

Karlee J.

The service and treatment of its patrons ruins the whole experience. Have had issues prior with rudeness and even reached out to management, but no one felt the need to contact me in return.
Decided to give it another try last weekend with my kids and grandkids as well as a large group of other people. A friend had a machine break and that was a joke! But it got really bad at 2am when the fire alarm went off in the room freaking the babies out! I went to the front desk no one there. Security stood at the door and with no concern had no information. Inside the ATTACHED casino, no alarms going off, money being made do not disturb the gamblers. Never was told everything was fine or any information, no one called or came to room. It was cold and kids were upset. Ridiculous, we won't be back and as well as many from our group that will be up there weekly for the winter.

Jess R.

Great place and they have the right service. HR Department Damien Wickard is something else Is never in his office when I call makes sense he was never in there when I worked their before I’m sorry but I feel like somebody else should be HR he is never in is office if he is it’s only for a few hours. When a employee need To speak to him he’s not there jus saying management there is a lil weird they need to step up they slacking

Michael L.

First hotel I’ve seen where you can’t check in after 9:00 pm. No staff. Eventually, I was directed to the casino cashier, who had no idea what to do. They couldn’t direct me to my room, so I had to find it on my own.

Next morning, the hotel staff was rude. They refused a late checkout. The gym advertised on the website was closed. You can’t charge meals to your room. The bed linens had cigarette burn holes. The key card took ten tries to work.

I’m trying to think of something that wasn’t substandard. Well, the restaurant staff was pleasant and hard working, but they’re not part of the hotel.

Would I recommend this place? Maybe if I really didn’t like somebody.

Bibbz J.

I placed a order of at the Valentino restaurant and the food has completely went down hill ☠️☠️☠️ the chicken is cooked on the outside slimey on inside frys are burnt and there is only a small amount like worst service ever

L S.

Made a reservation to stay one night in their RV park. Unbelievably terrible park. All the sites are very small width wise. Our RV wouldn't even fit in the site they assigned us. We pulled into the site next to the one we couldn't fit into and we still had to take up 2 sites just to put out our slides. Thank goodness the park was practically empty otherwise we could not have stayed. |Casino was small and dirty so we didn't even gamble.|We've stayed in a lot of RV parks and this was the worst park ever. Definitely not a resort RV park.