Nike Factory Store - Pottstown - Pottstown, Pennsylvania

Ramesh D. F.

Located in the Philadelphia premium outlet mall, closer to parking lot A towards the other end. They have good line up of sports apparel, shoes both for men's and womens, that's what we shopped here for. The service is very good in this outlet on a Memorial Day weekend. The check-out lanes are fast compared to others . The price seems to be moderate to high, in my opinion. The staff did help me get a size that wasn't on the floor and assist in explaining about the variety of shoes. If you have a rewards account with them on the nike app, you will get a percentage discount. It's not well maintained. It's okay place to shop for clothing and shoes for reasonable price. There is always a lot of young crowd at this place and you can brand loyalty. Have restrooms closer by to this store, too.

Matthew S.

Let me start by saying I love Nike in general. I visit this store often but today was very different. I met a gentleman by the name of Barry. Not only was he super super friendly he was actually into sneakers. He gave me some great ideas on what to do to make my own sneakers stand out. He told me about a few of his pairs. He helped me put an outfit together for a pair I picked up. He saw me struggling with boxes and got me bags. Man when I tell you the customer service I received from him was amazing. As I exited the store I saw him still helping people with the same amount of energy. You guys are really lucky to have someone like him on the staff. I probably was gonna return anyway but because of Barry I will return sooner!!! THANK YOU BARRY I REALLY HOPE MANAGEMENT SEES THIS

Carl J.

The store always has great deals and most staff are nice and helpful, however, they really do not seem to care for bulk buyers. Can’t place your bags down anywhere in store, can’t get more than 5 of a style, or spend over a certain amount in a day.
I understand the limits on transactions, however, not being able to place your bags down in store is a huge stretch. I had to carry around 20+ pairs of shoes around (which barely fit through a isle) and weighs around 50 lbs+ , just because of “store policy”?

I’ve spent over a quarter of a million dollars at this location alone…. I’m sure the owner would love to hear about the poor treatment of long term customers.

Kevin C.

Once again: friendly staff and great selection. Not too keen on the pricing though. But when we went (Wednesday afternoon) it was not busy but plenty of help is available when needed, they weren't hovering!

Jason

The store manager here is a real prize, there was a pair of incomplete shoes he could only offer a 10% discount because it’s still a $210 shoe… said shoe is discontinued on Nike and the only pair in the store. There are better prices of some items on the actual Nike website. And everyone was a real joy. I asked about additional shoes they say are in stock… yea we have it in the back but we can’t get it for you… uh ok. I’d give them 0 stars if I could.

Dino M.

Who cares about the prices when it's like a barn yard experience, just add a few pumpkins, oh the orange Nike shoes boxes will do! What an absolutely horrible shopping experience. This is clearly a transactional environment grab want u want, pay and GO! No customer experience at all. I mean why have ppl on the floor? Bc they don't help, they direct u to the piles of half open boxes all over the store 😂😂😂 if they have what ur looking for, then great - get it and go! Nothing more. It's just a Savage mob all fighting for their size! I'll save $20 off reg pricing and even half of in some cases so Def worth visiting but don't expect the Nike presence thats in their home town or a reg Corp store. This is an outlet and boy does it shoe! I'm sorry but for the price and Nike being the industry leader owning 60+% of the shoe market - I truly expect more. I have to step over sneakers, boxes, clothes, people and stand in line for 10+ mins just to save a lil on some out dated sneakers 🤷‍♂️🤦‍♂️ Btw no other store in this "mall" even looks like this - this place is trashed - literally.

Michael

Drove an hour to this location, website, and Google both said closes at 7 PM. Arrived at 6:05 PM, door is locked. Employees continue to just stare at me like I was crazy for trying to go into the business during business hours. Didn’t give any communication until several customers, also upset, started trying to get in. Absolutely horrible treatment from a Nike store.

Shane M.

Place has great prices friendly staff. It's just always so crowded. I'd rather pay the extra online.