Nordstrom Stanford Shopping Center - Palo Alto, California

Elena B.

It is a little tucked away from the main mall area and you have to cross the street if you are headed from a parking garage. A great store if you are into brands. Also I love their return policy. If I change my mind about something, it is very easy to return.

Sanjay S.

Compare to the new Restoration Hardware restaurant, this place seems old and dated and the menu is very basic.
They need a new chef and more creativity. Also could not get a Latte or Capuccino. Who raised you?

Stacia

Just had a great experience in the men's department with Sean. He was professional, patient, courteous, friendly and very helpful. Thank you Sean! I also a great experience with Melissa in the make-up department. She was also very helpful, polite, courteous and kind. She was so patient with me and I am very grateful to have found a foundation that I know I will be very happy with. Thank you Melissa!

Anne A.

Lorenzo in the shoe department was knowledgeable about all the brands and helped us pick the best products for our needs. We ended up buying 3 pairs of the most comfortable shoes! Thank you Lorenzo!

Kimmie M.

If you know me, you know that I’d much rather be grocery shopping than clothes shopping. Grocery stores excite me…where clothing stores tend to exhaust me. A lot of times there is a clothing limit on what can be brought in to a dressing room. This means I am needing to be in and out of the dressing room which is no fun for me. So I usually pick out certain items, go in the dressing room for one round and then I leave…usually empty handed and annoyed. No fun!

I needed a couple dresses a few years ago and went to the closest Nordstrom to me (Westfield Valley Fair in Santa Clara). I even made an appointment to have someone help me pick out clothes. I gave them my measurements and preferences. I was really looking forward to my appointment and thought for sure I’d be leaving with two dresses for my events. I was wrong…so wrong! I showed up a bit early just to see what kind of dresses were available before I met my stylist. There were cute dresses available, but I didn’t grab any because I wanted to see what the stylist had picked out for me. The gal that was there to help me insulted me, selected ugly dresses, and was just plain rude throughout my 30 minute appointment. I am not sure if she was annoyed with me because none of the dresses she picked were working for me or because I started to mention some items I’d seen when I walked around before my appointment. She wouldn’t get me any of the dresses I said I liked, she just told me that none of them would look good on me. She was also trying to sell me shoes. I thought that was weird since I came in looking for two dresses and hadn’t even found one. How do you pick out shoes for a dress you haven’t selected? Bizarre! I think we all know the ending to my shopping trip…I left with nothing and feeling very frustrated and annoyed.

As I drove down Winchester, thinking of how strange and awful that experience was, I decided to drive out to the Nordstrom in Palo Alto (Stanford Shopping Center). I thought “Why not? Maybe someone there can help me find a couple of cute dresses.”

I pulled in the parking lot to Stanford Shopping Center. Parking was so easy. There were so many entrances to Nordstrom and lots of parking spots were available at each entrance.

Once I got to the department I wanted to be in, I started grabbing dresses that I thought may work for me. Quickly I was approached a kind woman named Helena who offered to start a room for me. I went in and started trying on my selections. Helena would check on me. I’d open the door, show her what I was wearing, tell her what I liked or didn’t like about the item and she would give me her honest feedback. Then she would take away items I didn’t like and she started bringing me items that she thought I may like. She was amazing. Not only did I not have to go in and out of my dressing room, I felt like a I had a guide on my dress journey. She made my experience enjoyable. She was patient, fun and she wasn’t pushy…most of all she was so kind and down to earth. Thanks to Helena, I walked out of there with more than two dresses. Amazing!!!!!!

Since then, anytime I need new clothes (everyday clothes or something specific) I go see Helena in Palo Alto. Helena makes clothes shopping enjoyable and exciting!! And I never walk away empty handed. It’s always a success!! Helena keeps me coming back!

I have recently met another gal named Mary that works in the same department (Point of View - 2nd floor). Both of these women are superstars! Patient, kind, extremely helpful and pick out the cutest clothes for me.

I recommend this Nordstrom location. Yes, it’s a bit far from my house (40ish miles), but I don’t care because I believe it’s well worth my time and money. And of course, I highly recommend Helena or Mary if you’re looking for an assist.

Nirav S.

We were shopping for some business attire for our daughter. Ended up working with Mari - she was extremely helpful, very accommodative, and made lots of recommendations based on questions she asked my daughter. Despite knowing that we weren’t going to spend the $$$ for a designer brand, Mari treated us with 5 star service. My daughter felt very special.

D F.

I love this store since shopping in the last century (I know I am making you think but the last century was only 24 years ago…lol) because of the amazing customer service! Thank you to the wonderful lady handing out the complimentary snacks and drink for the start of the anniversary sale! I originally came in to purchase a Marie Tash earring but was informed that her items are now online only which is such a shame . However, it was a pleasure walking around to the wonderful displays and speaking to all the sales associates …thank you

Safwat R. I.

This Nordstrom is Top Notch!! Excellent customer service from David in the shoe department!! The sock selection is awesome if you like to show off your sock game!! Men's cologne choices are great but the ladies in this department lack in customer service which is why I give this Nordstrom 4 stars!!