Pep Boys - Pottstown, Pennsylvania

Elizabeth K.

Dropped my car off Friday for a state inspection and oil change. I told them I needed it back by early Saturday afternoon, and they said no problem. By almost 2 PM Saturday, my car hadn’t even been pulled in. I called, and they said it would be done “soon,” but it wasn’t ready until 4:30 PM.

When I asked if the oil change had been done, the employee didn’t know. I picked up the car the next day and realized the oil sticker wasn’t changed and the oil life reading was exactly the same. A tech later checked and confirmed the oil was dirty and low—it was never done, even though I was charged for it.

They offered to do the oil change then or refund me. I chose the refund, but 5 days later there’s still nothing pending. They also handed me a “free oil change voucher” written on a piece of cardboard. Completely unprofessional.

I’ve had past issues with this location, gave them multiple chances, and they’ve failed every time. I won’t be returning.

Jeanine G.

I was lucky to find the perfect man at the desk. Angel onate. He helped me to feel sure And satisfied of what I was buying. I got great tires. He was very informative. He knew everything as if you was reading my mind and knew what I needed. On top of it he put a little special effect and did a wonderful job to make my lettering purple on my new tires. They are gorgeous And I would have not gotten what I did anywhere else. Don't forget to ask for Angel, he rocks

Tina G.

They were great except for the guy at the front desk he was not very friendly (we were the first appointment for the day ) I work in retail so I do get it.. I told him we just had a oil change and all the filters were good (they were 3 days prior to this appointment ) after he said we need filters and he said " I did not ask you that " very dry very sarcastic when we paid over 640 dollars for our service there was no have a good day no thank you no nothing handed me the papers and turned his back

matt K.

Got my 4 Tires done, excellent deals and pricing. Even though I had an issue with my Tires being improperly balanced, Angel took care of the issue free of charge. I highly recommend this Location!! Will be coming back for future services!

Michael F.

This place is terrible. I dropped my car off at 9 AM today and never got a call to tell em the status. When I finally called they said they called to give a quote for some work. They definitely did not as I would have gotten a call or even a message. I told them forget it I'll be back to pick my car up. When I showed up the guy behind the desk said he didn't know i was coming although I had just told him I was. I wouldn't trust these dudes. Dave a headache and pick a different place. They don't deserve to be in business in my opinion.

Sheree H.

Time availability shouldn't be available to book if other customers is going to take the place of the time you booked. Due to this an 830a appt turned into an estimate 11am -1145a pickup for a vehicle i had to wait for to get state inspections completed. Furthermore the experience i had with Andrew after I agreed to have my car serviced was unsatisfactory. He was dismissive and when questioned abt vehicle availability since the tracking stated it was available which it wasn't he continued to be dismissive and not give update and lied about not speaking to me initially until I had to press him again. Unprofessional!

Dave C.

Thank you to Pep Boys for making the most out of a bad situation. Got in my car after work only to find a huge nail in my tire. Pep Boys was able to get it fixed in no time and out the door thank you Tom for being speedy and FREE took care of us, even though it was getting close to you guys closing. TOM gave us excellent customer service.

Charmaine C.

I walked in this PepBoys location in Pottstown, PA was immediately greeted by Angel. I needed a new tire, angel gave me the best deal. Had me back on the road within like 30 mins. Will return for service. Thanks Angel I appreciate you