Retail Nexus

Pet Food Express - Millbrae, California

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 631 Broadway, Millbrae, CA 94030.
Phone: 6506975566.
Website: petfood.express
Specialties: Pet supply store.
Other points of interest: Delivery, In-store pickup, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 137 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Pet Food Express

Pet Food Express 631 Broadway, Millbrae, CA 94030

☎️6506975566

⏰ Open Hours of Pet Food Express

  • Monday: 9:30 AM–8 PM
  • Tuesday: 9:30 AM–8 PM
  • Wednesday: 9:30 AM–8 PM
  • Thursday: 9:30 AM–8 PM
  • Friday: 9:30 AM–8 PM
  • Saturday: 9:30 AM–7:30 PM
  • Sunday: 10 AM–6 PM

Okay, here’s a detailed overview of Pet Food Express, crafted with a formal and helpful tone, suitable for someone seeking information about this pet supply store:

Pet Food Express: A Comprehensive Overview

Pet Food Express is a dedicated pet supply store located in Millbrae, California, offering a comprehensive selection of products to cater to the diverse needs of pet owners. Situated at Address: 631 Broadway, Millbrae, CA 94030, the store provides a convenient and enjoyable shopping experience. Prospective customers can easily reach them at Phone: 6506975566, or browse their offerings online via their Website: petfood.express.

Key Features and Services

Pet Food Express distinguishes itself through a commitment to quality and customer service. The store offers a wide range of products, including premium pet food, treats, toys, grooming supplies, and accessories. Notably, they provide various convenient services to enhance the shopping experience. These include:

  • Delivery: Customers can have their purchases delivered directly to their doorstep.
  • In-store pickup: A simple and efficient option for those who prefer to collect their orders personally.
  • Onsite services: The store offers additional services to benefit pet owners.
  • Same-day delivery: For urgent needs, same-day delivery is available within a specific radius.

Accessibility is also a priority. The store boasts a wheelchair accessible entrance and wheelchair accessible parking lot, ensuring that all customers can enjoy a comfortable visit. Payment options are plentiful and include credit cards, debit cards, and NFC mobile payments, providing flexibility for all shoppers. The store also encourages quick and easy visits.

Customer Feedback & Reputation

Pet Food Express maintains a strong reputation within the community, as evidenced by its 137 reviews on Google My Business. The average opinion is 4.6/5, reflecting a high level of customer satisfaction. From the feedback, it’s clear that the staff are exceptionally helpful and knowledgeable, readily assisting customers with product recommendations and offering friendly service. The store’s dedication to maintaining a clean and well-maintained facility, particularly during challenging times, is also consistently praised. The focus on adapting to evolving circumstances, like the provision of disposable aprons, demonstrates a proactive approach to customer safety.

Contact Information & Further Details

To learn more about Pet Food Express and explore their complete product selection, we highly recommend visiting their website: petfood.express. You can also easily contact them directly via phone at 6506975566.

👍 Reviews of Pet Food Express

Pet Food Express - Millbrae, California
Adrienne
5/5

AWESOME CUSTOMER SERVICE. Whenever I come in here, whether to take my dogs to the self-service wash or need to buy them something, I am met by an incredibly nice employee. They always ask if I need help and give me recommendations if trying to decide between products. The washing station is always clean, and they're doing a great job accommodating for COVID restrictions (note: photo includes apron before shelter-in-place; they are now offering disposable aprons for current times). Spoil your pet and take them in:)

Pet Food Express - Millbrae, California
Diane M.
5/5

These guys are great!! They've made great suggestions in my quest to find a food that satisfies my dog's palette while still keeping her on the healthy path I want. The best part of the journey was they would let you return any unused food for a credit towards trying out a new brand. They also have a huge selection for those days when your dog needs time to heal.

Pet Food Express - Millbrae, California
Jonathan B.
5/5

Great place for a variety of healthy pet food options. Staff is always helpful and really care about pets. I shop only for a cat and love the apple paws products they have here. And the cat says thank you as well 🙂

Pet Food Express - Millbrae, California
Rebecca H.
5/5

I had the single most supportive customer service experience of my life here last week when we went in with our brand-new dog, Luigi, to purchase him a collar and pick up a few other supplies. We had just adopted him a few hours before and had no idea that he would be freaked out by the aisles. He had an absolute panic attack about a third of the way through the store and attempted to slip his lead. We made a bit of a commotion as I managed to get him into one of the aisles and sort of hem him in and start calming him. An employee was there immediately and they didn't ask what was going on or worry that we were causing damage or anything of the sort - the first words out of their mouth were "What do you need?" with a very clear tone of "How do I help make the dog OK again?" I told them I thought he just needed a bit of space (no new people too close) and they said something to the effect of "I'll clear a perimeter", then warned me that they were going to move something out of the way in the next aisle and that it might frighten him (I think it was a cart for re-stocking).
Then the employee returned to the front counter, saying we should take our time. After a minute, Luigi was calmed back down. We didn't venture any further in, but carefully grabbed what we needed and checked out. There were three or four employees gathered at the front counter and they didn't say anything more about what happened, but just rung us up normally and engraved a tag for him.
I was so focused on poor Gino that I forgot to thank them, but hopefully this review goes some way toward showing our appreciation. They were honestly so wonderful and so compassionate toward our sweet, frightened boy, offering the exact right level of interference. We'll be coming here again once we've built up his confidence a bit. In the meantime, he's very handsome in his new collar and is enjoying his new rope toy.

Pet Food Express - Millbrae, California
路過
5/5

This is my community pet store, staffs there are so friendly, calm and helpful.They have a self service dog wash that is very convenient to urban dog owner running a small budget. They also has vet service on the weekend. I stopby there a lot to get ideas and advices for my wild husky. I'm so glad we have this pet store in my community.

Pet Food Express - Millbrae, California
Amelia S.
5/5

Amazing customer service - they really go above and beyond. The sales associate answered all of my questions and even flagged me down when I dropped a paper in the aisle and was leaving without it.

Pet Food Express - Millbrae, California
Lee G.
5/5

Lots of room for the dogs to run. People and dogs are very friendly. Sadly the garbage cans are outside, the poop bag dispenser us almost always empty. All in all a great place!

Pet Food Express - Millbrae, California
Rob W.
3/5

Friendly and helpful clerks and it's a nice environment inside. Only real issue is that they don't carry a lot of common dog food brands and instead have a lot of food that's trendy but questionable and not supported by science and vets (like raw, no grain, etc.)

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