Publix Pharmacy at Lake Ella Plaza - Tallahassee, Florida

Tabetha M. H.

This pharmacy lacks customer relations, hospitality, and organization.

Not only have I been waiting for my prescription for days, but I was also lied to on multiple occasions. Sierra was absolutely rude to me on the phone, became irate, and cut me off during the entire call. I'm the one who’s been given the runaround and has called them six times. She refused to give me any details on how to contact corporate because she knew I was going to report her. I have the video and am willing to share it with their corporate office.

I had to lie about when I could pick up my prescription, just to get it filled at the time they had originally told me.

This pharmacy is run terribly, and I will definitely be switching pharmacies. I will also be reaching out to the Florida Board of Pharmacy.

Steven B.

By far and away the worst pharmacy in town - mismanagement or just total lack of will to improve. I almost have never been able to pick up medications for myself or my wife and kids the same day it was sent. Today, after my wife’s surgery, I went 4 hours after the doctor sent her scripts and was told there were 300 people ahead of me and asked “when did we see our doctor,” so they could estimate a time for how long it would take. Time and time again there’s excuses and they just do not fill scripts timely. It’s as if I have to actually show up to tell them I want my prescriptions filled.

If my doctor send an Rx, I want it filled. It shouldn’t take me actively coming into request a script be filled.

It’s clear this pharmacy is running in a delay and not willing to figure out how to get caught up.

Edit:

The issues are still persisting at this pharmacy. Almost 24 hours to fill a nebulae treatment for an infant.

The Publix on the north side has never been slow. You need to shadow them and figure what needs improvement.

Ashley S.

The absolute worst pharmacy I have ever used. I had many terrible experiences, but I finally switched after my toddler had raging strep throat, they told me they’d fill his antibiotic within the hour, and SIX HOURS LATER they said they weren’t sure if they’d get to it that day. He was so, so sick. I called a different Publix, they transferred it and had it filled within ten minutes. Never again will I trust my family’s care to this horrible place.

Tammy K.

I am on hold currently waiting for a pharmacist, I asked Sierra twice to let me speak with a pharmacist and she insisted on talking and talking, my doctors office called this in early yesterday afternoon (Tuesday) now it's Wednesday night and the Rx is not ready, this is the worst publix pharmacy in Tallahassee, after this interaction I will be going to another publix pharmacy, they have a huge turnover, they have had about 5 pharmacy managers since I have been going there , Mark Hebb who was the district manager was who I complained to a few years back

Evan

People act so entitled. This publix and pharmacy are awesome. The pharmacy is filling an insane amount of prescriptions everyday. My wife and my Rx’s have always been filled in a timely manner and have received medicine the same day after 2 separate surgeries. If people would develop an ounce of patience and a little compassion for the people filling their medicine, then they wouldn’t be so miserable.

Cognitive D.

I think I have finally found the correct words for this pharmacy - unreliable and unpredictable. The only worse pharmacy, than this one, is the CVS in their parking lot.

The C.

This pharmacy used to be great. Now they are totally inept. It has gone downhill over the last 2 months or so. I had 6 rxs to be filled. They told me to speak with my doctor, which I did. I had her on the phone while speaking with the NEW pharmacy manager. The pharmacist would not speak with my doctor. Ended up speaking with the manager for 10 or more minutes.

Stopped in after shopping. They had 1 of 6 ready and excuses and finger pointing for the rest.

RUN AWAY from this place. They are totally inept.

This was the manager and 1 of 6 was the best she could do. She didn’t even know all of the RXs I was waiting on.

Katy M.

Edit: I have unfortunately decided to change my rating of this pharmacy because I have been less than impressed with this pharmacy. Which is really disappointing because I had great service at my other Publix Pharmacy in Virginia. But they take days to fill prescriptions, are frequently rude and short with me, and I often have to call to remind their staff of pending items. Having a good pharmacy can be really helpful for my medical care, and this is not that.

I have pretty high standards for pharmacies because I am on multiple medications and a good pharmacist can be extremely helpful. I have always received kind and efficient service at this pharmacy with usually no wait.