Q Bargain - Monterey Park, California

M C.

I have been shopping at Q Bargain for years, but unfortunately, my experience with cashier Gloria has been consistently disappointing. She often appears overwhelmed, under distress, and lacking basic customer service skills. Her exhaustion is evident, and it translates into rudeness toward customers—including my legally blind mother, who has been a loyal shopper for years.

Each time my mother encounters Gloria, she is treated poorly. Most recently, Gloria reacted unprofessionally when my mother attempted to pay with quarters, responding in a rude manner as if expecting exact change was an inconvenience. This level of service is unacceptable, especially toward elderly and disabled customers who deserve patience and respect.

I hope management takes action to improve customer service standards, as no one should feel uncomfortable or disrespected while shopping.

Gilbert V.

Cashier appears under distress, overwhelmed, and having minimum to none customer service skills. She appears overworked and exhausted.

Cynthia H.

It has a nice variety but pease watch out when you register out. I told the cashier I did not want 2 items and she still rung it up despite me saying I will not be taking it. I checked the receipt and she did charge me. She said she can not return my item. As a customer I will not be returning. Initially I left the items since I was not going to take them and she didn’t say anything when I left (she had charged me already). I went back when I checked my receipt. The ethics here are questionable.

emily Z.

i like getting my snacks from this store after class& looking around since they have a good variety of stuff.

Pippen L.

Fantastic products, super prices, large inventory of everything. Name brand items. Staff is very nice. Store is clean and well organized. I shop there every week.

JESSE J.

Today I went with my aunt soledad I just picked up a 5ft.bungee cord and two garment bags to protects button shirts from dust. Reasonable prices, good customer service and social distancing practice 👍🤟

karen Z.

I used to go there a lot but not anymore because my husband always paid with his debit card and one time they told him that they didn't accept his card because they wouldn't know if it's not real. My husband got so upset because he even show them his ID that it match with his debit card and told them that had been shopping there for years. Honestly we've been friends with most of the cashiers for a long time but she was apologizing she said that a lot of customers were getting upset too about the same situation but the manager obliged them to do that.

Ellen D.

Don't shop here ! My item that I got was not suited for what I was getting they do not inform you about their policies it's about the whole concept of using your money to buy something that you need not to just throw that money into the trash can. As a business owner the store should understand we work hard for our money and some people only need to get what they need for those people who ligitimlately live pay check to paycheck who need house hold items. A business like this who sells and resells items said no to a customer to bring in an item they can't use ? Yeah what business ethics do you have here you have a business for the purpose of selling items as consumers do not so if a consumer addresses an item why got at your store does not fit it work they should consider that and do the exchange. The item was already damaged not in good condition they should have sold it at a discounted rate as a matter of fact. This business does not deserve future business. Never have I been so irritated. Dollar tree and 99 cent stores who share the same quality as this store had better customer service I shop at diaso and the quality of their items are much better they didn't have what I needed I rather feel happy with the customer service anywhere else other than here they make you feel really ripped off for your money. The staff are rude they work slow and they don't care for the customers so save the trip here !