Reperch - San Francisco, California

Ana F.

They over sell the items! Don’t buy here. Whole mess.

The costumer service should be closer to the warehouse and they aren’t, that’s the reason they are very disorganized.

They people working there really bad service too. Everything too bad.

Don’t want apologies comments from the company.

Just make sure to improve your business.

Abby R.

the selection is good, and prices seem fair for used furniture. it’s a little frustrating because a lot of what they have on the floor hasn’t been appraised yet, so you cannot purchase it. we spent a few hours in here but ultimately returned the few items we got. i’d recommend it as it depends what they have when you go, but it takes a lot of effort to find good things and much of the stuff is not for purchase when you’re there.

Jingyi H.

Update: I reordered the same item during Black Friday because the price was too good. I received it in just over a week, and so far, the item has been great.

Original review:
I’m sharing this based on my online shopping experience. I ordered an electronics item from the Reperch website, but they haven’t shipped the order even after 10 days. I’ve requested a refund (hopefully, I’ll receive it). The whole situation almost feels like a scam.

I can’t speak to the experience of shopping in their physical store, but I strongly advise against using their online shopping platform.

Dee P.

When I saw it to I loved it & had to purchase it. We are enjoying it. I love this place stop in to see them, they are friendly & helpful. The price was right. I love this place.

Eileen N.

Huge fan of the second hand market for everything. Tried purchasing for the first time on Reperch. The sofa price was excellent, the delivery was fast and simple, the workers courteous and careful, and the sofa looked even BETTER than the photos. A real win! We'll definitely stay looking at Reperch!!

Chandler B.

The Local Flea is UNBELIEVABLE!
We came across them after reading an article at SFGate and went and checked out their online catalog. Immediately found a large framed painting and ordered it for delivery. Just the frame was worth more than they were charging for it. They got back to us immediately and set up a delivery time. In the meantime, we looked around some more and came across a beautiful 55" round granite table. We wrote them immediately and asked if it would be possible to get it delivered at the same time as the painting. They agreed and, despite the table being huge and weighing a ton (almost literally), they didn't charge more for the delivery. When the delivery arrived, on-time, the granite pedestal for the table was damaged and taped together. It would take some work, but it was fixable, so we accepted delivery since the table was so beautiful and a steal at the price. It did appear to us that the damage was probably caused by the delivery company. We wrote to The Local Flea and explained the problem and sent photos of the damage. They got back to us immediately and offered an extremely generous adjustment. They are obviously willing to go well above and beyond to make the customer happy. We were able to get the table repaired and it is beyond beautiful. The Local Flea is an honest, reputable, and customer-oriented business that we look forward to purchasing from again. We cannot recommend them highly enough. Tons of high quality merchandise at rock bottom prices and the best customer service we have found anywhere. Do yourself a favor and check them out.

Julian F.

tl;r Great idea, poor execution. Very disorganized, lousy customer service and communications.

We ordered online for local pickup. After coordinating date/time with a customer service rep via email (who apparently was based out of state?) we drove an hour into the city to pick up the order.

We were made to wait 20 mins in the back before any of the floor staff acknowledged us, at which point someone walked up to us, said "oversold" , and then walked away...

Presumably to search for our item? unclear, because he just straight up walked away..

So we chased the guy down to get clarification - he mumbled something about the item not being available...Okay?

"So now what?" (we wondered out loud, to ourselves, because we were left alone again without anybody having explained anything).

Another 10 mins or so of standing around unsure of what was actually happening , another staff member approached us and asked why we were still waiting..."hadn't they already told us they didn't have the item?"

At this point we began to make a stink and pushed for an explanation (the item we ordered was sold months ago, womp womp), because if not then they may have just let us stand there the rest of the day or until we started growing roots.

There were some good folks on the floor that shared our frustration, but the experience overall left a sour taste in our mouths. We took the refund and ran.

Recommendation: DON'T OUTSOURCE YOUR CUSTOMER SERVICE TEAM TO ARIZONA WHEN YOUR WAREHOUSE AND OPERATION IS IN SAN FRANCISCO.

David P.

What not to love? A perfect place for people moving to San Francisco or are looking for older and high quality furniture (or bicycles, equipment for working out, paintings etc.) A very friendly and informative owner/leader with great energy. The prices are the lowest I've seen in similar flea markets - most second hand stores have much higher prices. According to the owner, new items arrives every week.