Saks OFF 5TH - Milpitas, California

Morgan H.

I ordered cutlery and serving ware online. Before I placed the order, I asked an agent on the phone to confirm where the products were manufactured. They said it was all made in France. When the products arrived, all the packaging said Made in China. The items were cheap knockoffs of the Laguiole make knives. I went to this store to process my return. The store is bleak, disgustingly dirty, and woefully understaffed. I would never elect to come here if not just to return the crap merchandise they sold me online. The staff was befuddled on how to process a return from an online purchase. The employee kept turning the computer screen to me asking ME to confirm if the UPC numbers matched the items I was returning. Saks and even Saks OFF 5th used to be pleasant stores to visit and shop in.

RIP SAKS. 🪦

Robert S.

They want you to spend big money here, but you can’t use their restroom? What a joke. (I put down everything I was purchasing and left the store. Kohls next door received my money and they graciously allowed me to use their immaculate restroom).

Heeyoung C.

How can they send a jacket in such a small bag? Also I went to Great mall in Milpitas to return this on September 27, 2024. Very rude manager, Black American female was so aggressive and threatened me not to take it. She refused give me her name and I said I wanted to talk to a manager and she laughed at me saying she was a manager. I didn’t even realize I was done while she was serving another customer because she didn’t even pack the jacket again. So I asked her to pack it again but she didn’t do it sarcastically because she didn’t open it ( Then who) I asked her name again but she stared at me and kept asking what that was for and why. I have the right to report her bad attitude to the customer! So I asked another cashier and the black female manager yelled at her not to. Don’t shop at here. Also Bad return system at Saks Fifth Avenue too. Can you imagine if I have to make an appointment to return? So funny, And Bye to both Saks!

Leah L.

Rudest service ever from an Asian female cashier called herself Lisa. She treated us with condescending altitude. If you don’t like your job, find another one!

Silky S.

Although not a great place to shop but has few options with all the brands! Less staff available for help!

steven A.

Always great deals on major high end brands like Theory.

Y. D.

I recently attempted to return an item to the Saks Off 5th store in Milpitas, CA, well within their 30-day return policy. However, I faced a highly disappointing and frustrating experience due to the store manager's poor customer service and inconsistent reasoning.

The store manager, a lady with very short hair and brown skin, refused to process my return, citing a variety of inconsistent and invalid reasons that were not stated in the store's return policy. Initially, she claimed that the item was ineligible for return because it was missing a price tag, even though this requirement is not mentioned in the policy. She then argued that the return was not allowed because it was approaching the 30-day limit, despite the fact that I was still within the specified timeframe.

Furthermore, the manager mentioned that I had purchased the item from a different location in Livermore, which should have no bearing on the return process. When I questioned these inconsistencies, she shifted her reasoning, claiming that the item appeared to be washed and worn, which was simply not true.

Throughout this exchange, the manager's reasons for denying the return seemed to change constantly, making it clear that she was not following the store's policy and was instead making arbitrary decisions. This inconsistent and unfair treatment left me feeling extremely disappointed and disrespected.

To make matters worse, the manager escalated the situation by calling security to escort me out of the store, even though I remained calm and polite during the entire interaction. When I asked to speak with her supervisor, she claimed to be the highest authority in the store, leaving me with no recourse for resolving the issue.

Based on this experience, I strongly caution others against shopping at this Saks Off 5th location. The store manager's poor customer service, inconsistent reasoning, and disregard for the store's return policy have left a lasting negative impression on me. I hope the company takes this feedback seriously and addresses these issues to ensure fair and consistent treatment for all customers.

Kaiya Z.

I bought something online and requested a pickup. The pickup process was quite simple and smooth. The store notified me when my stuff was ready to pick up, and they also let me know when the last day would be for them to keep my order. When I went to pick it up in store, the assistant was very kind. Satisfied with the experience!