Stio Mountain Studio - Jackson Hole - Jackson, Wyoming

Stio Mountain Studio - Jackson Hole is a renowned outdoor clothing and equipment shop located at 10 E Broadway Ave, Jackson, WY 83001, United States. The store can be reached by phone at 3072011890 and their website is stio.com. Specializing in outdoor apparel and accessories, the store offers a wide range of products to cater to all your needs. Their specialties include clothing store and outdoor clothing and equipment shop.

Points of Interest and Services

• In-store shopping
• On-site services
• Delivery
• Same-day delivery
• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Quick visit
• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards

Reviews and Average Rating

This esteemed store has garnered 53 reviews on Google My Business, with an average rating of 4.4/5. Customers have praised the helpful and knowledgeable staff, as well as the quality of the products offered.

Key Features and Recommendations

Stio Mountain Studio - Jackson Hole is renowned for its extensive selection of outdoor clothing and equipment, knowledgeable staff, and excellent customer service. It's recommended for those seeking high-quality products for their outdoor adventures. Located in a convenient downtown area, the store offers easy access, wheelchair accessibility, and a range of payment options for customers.

👍 Reviews of Stio Mountain Studio - Jackson Hole

Jamie K.

5/5

Great customer service, engaging to see if I needed help with any thing. 3 employees that have went above and beyond what I had ever expected a gentleman I forgot his name taller blonde hair mid 20s, a young women that worked on Saturday along with the gentleman I had forgotten his name, I’m super bad with names. But Martha she has been so helpful, knowledgeable, and uses Her Stio magic to get what the customer needs and what they are looking for. All 3 above and beyond. Extremely satisfied with the broadway Stio store in downtown Jackson and employees.

David M.

4/5

I love Stio. I've bought a bunch of their clothes. I just bought a pair of pants this evening. I was so excited to finally get into the flagship store here in Jackson Hole. I just need to make this comment because it's really a shame to have such a beautiful high-end store here but the two women that were working there this evening basically had personalities of zero. They stood behind the desk the entire time, did not make eye contact with anyone unless we came up to them. Even when I bought a pair of pants, I felt like I was a nuisance invading their private territory. This would have been a 10 star review had they just been even a little bit personable. Maybe one smile. I have to admit this put a damper on my visit here.

Thomas W. P.

5/5

If you ski and have any type of calf muscles you need the STIO Fernos Insulated Knicker . These knickers covered with a Gortex ski pants you will never get to hit or EVER freeze.

Dan B.

1/5

I thought I had found my Forever Ski Apparel company in Stio. I purchased a pair of Environ Bibs and after a half season of wearing them, they incurred a tear in the mid-thigh after normal use. When I submitted a warranty/replacement claim they informed my that "This tear appears to be incidental damage, so unfortunately, that is not covered under warranty." Compared to experiences I've had with OR and Patagonia, Stios policies around assuring that their products live up to basic quality standards is way below the industry standard. I love their colors and fit but if you choose to purchase their products, just be very very careful using them.

Stephen D.

5/5

I would first like to start off by saying that my experience with Stio has been incredible. The customer service has been amazing and the quality of products you get is top notch at a very good price. I've used there jackets for years and just bought some new ski pants a few days ago and love them. Thanks!

Marci H.

3/5

*Review updated because they did contact me and issue my refund. They also offered me a code for a discount on my next order. While it was frustrating I appreciate them working to make it right. I gave them another try and placed another order, the items arrived on time and are good quality. I am happy with my new purchase.
Buyer beware of purchasing anything online from this store. I ordered 2 jackets for approximately $300. They were not the quality I would expect for the price and they didn't fit right. I returned them 3 weeks ago and have a tracking receipt they received it over 2 weeks ago. No refund yet, or even an email that they received it. I have also left 3 messages at the customer service line, which nobody ever answers, and sent an email with no reply. This is my last effort to get their attention. I am not alone as there are a ton of reviews on Yelp with the same experience. And they can't blame COVID, a lot of those are from over a year ago. I'm sure the store is fine but do not order online!

Maria B.

5/5

I recently went to Stio to ask if I could do an exchange that my Mother had purchased and the details were a bit complicated. The staff, Marlow and Lindsey were very helpful and made the process easy. Their customer service was outstanding and were very pleasant to speak with. My experience at the main store in Downtown Jackson was beyond excellent. Thank you Marlow and Lindsey!

Alison R.

2/5

I purchased several items for me and my daughter before the Black Friday sales. I saw that the items dropped in price and I reached out to see if they would honor the sale price. It took three phone calls, three emails and a tweet to get a response. Eventually, I did receive the discounted price but I had to engage several times with a customer service rep to get the reduced price. After another week, I received a fairly rude email stating that they wouldn’t honor the sale price and that I could get a 20% discount on my next purchase. I even sent a tweet to the CEO but no response. Seems very complicated for a purchase of recreational items. I don’t think I deserved the unpleasant email for asking about the policy. I don’t think I will be back for additional items. Just too difficult and unhelpful staff.