The Cosmetics Company Store - Milpitas, California

Fa E.

Why is it so hard to find helpful customer service staff these days? The cashier/staff Gloria, who works at this store (Milpitas) is a perfect example of someone who refuses to put any kind of effort at their job. I was at the store this week, I was the only customer there and every time I had a question for Gloria she refused to help or even ask the other lady that was there for any suggestions/help. The other lady was actually doing work like stocking products and organizing things while Gloria stood behind the counter doing absolutely nothing. I felt bad asking the other lady for help bc she busy doing work which only highlights the uselessness of having other staff there (Gloria) to help if she refuses to help customers. Again, *NO ONE* else was inside the store so it’s not like she was too busy to help. Here’s a note for whoever is doing the hiring to staff this location: You’re paying Gloria to do an awful job with customers, make that: PAYING CUSTOMERS. She’s one reason why stores like this go out of business. Because customers stop shopping at establishments where the customer service is so bad it ruins the overall experience of shopping there. Come to think of it: this probably helps explain why the store is always empty or almost empty every time I’ve been there. Even on weekends. Please add me to your list of another customer lost.

Vishakha S.

This CCS store is the worst store among all their outlets in the US. They close at random hours for lunch ( no fixed timings). They don’t post their lunch hours nor do they entertain any questions regarding it. Over a period of six months, I have seen their store be closed randomly at any hour of the day.

Panka S.

I don't recommend this store. The store are mess. The staff are bad attitude. They refused to help me to find the products. The staff look unhappy. If they like the job, please leave the position. Terrible shopping experience there.

Cristina T. G.

The third time I come to the mall exclusively for this store and it’s closed. Don’t even bother. They close anytime of day and put up the “gone for lunch” sign. Kind of a joke.

Mandy H.

Dear [Store Manager/Management],

I hope this message finds you well. I am writing to bring to your attention an unfortunate experience I recently had at your establishment.

During my visit, I encountered a cashier who displayed a noticeable lack of professionalism and provided a service that fell below the standard I expect from your reputable store. The cashier's demeanor was consistently rude, and their attitude conveyed a presumption about my financial capacity, which made the entire transaction uncomfortable.

I believe in the importance of respectful and courteous customer service, and I was disheartened by the treatment I received during my visit. I value your store and the products you offer, but this experience has left a negative impression on me.

I kindly request that you address this matter to ensure that other customers do not encounter similar situations in the future. Improving customer service is crucial for maintaining the positive reputation your store has built over the years.

Thank you for your attention to this matter, and I trust that you will take the necessary steps to address and rectify the issues raised.

Sincerely,

Yantra S. &. S. J.

Good store !! Great deals..!! Highly recommend to people who need to buy in bulk ..!!
I am from India and own my beauty salons there..
This was my fourth visit in the same store in Great mall and i ended up buying large for my 12 makeup artists to upgrade their vanity and i am completely satisfied..!!
Would like to mention Monica and other staff at the store who helped me make my pick easy..!!
Thank you team..

Vi K.

Monica has a really bad attitude period. Completely ignored me while talking to them and wasn’t even helpful to the other girl who was at the counter. Has no sense of how customer service works. I saw no probing, rephrasing/paraphrasing, active listening, initiative or even analyzing the receipt or the issue that I was dealing with at the checkout. It was a simple thing if she had just asked the right questions than assuming and seeming super disinterested and then throwing shade at me. Like seriously, she was rude and didn’t even bother to handle the situation professionally.

Aimiee C.

I've shopped here many times and love it! I highly recommend this store if you want to save money. One downside is most products do not have the price so you have to ask an employee. One con is here it is end of June, they have holiday sets some are marked down and some aren't. Christmas was 6 months ago. That didn't make sense to me. Everything I've bought from here I have loved. So all in all I'm happy.