True Religion - Milpitas, California

True Religion: A Comprehensive Overview

Address: 447 Great Mall Dr #196, Milpitas, CA 95035

Phone: 99006811

Website: locations.truereligion.com

Specialties

• Clothing store
• Gift shop
• Outlet store

Other Points of Interest

• In-store pickup
• In-store shopping
• Delivery
• Same-day delivery
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Quick visit
• Credit cards
• Debit cards

Opinions and Reviews

This company has 71 reviews on Google My Business with an average opinion of 3.4/5. Many customers appreciate the welcoming atmosphere and helpful staff, which adds to the overall shopping experience.

• All new staff are very welcoming and make customers feel at home
• Helpful and attentive to customers
• Former employees were not as considerate, but new hires have improved the customer service

Final Recommendation: True Religion offers a unique shopping experience with a wide variety of clothing and gifts at great prices. The welcoming atmosphere and helpful staff make it a worthwhile destination for anyone seeking quality items. For more information or to schedule a visit, contact True Religion today.

👍 Reviews of True Religion

Kat L.

5/5

All New staff are very welcoming and they make sure to make you feel at home. They do not discriminate as much as the old employees from before. I haven’t seen the old employees thank god but I’m truly glad they hired new people who are actually helpful and attentive to the customers!!! I can’t wait to do my holiday shopping and actually get help this time❤️❤️ again, the staff was amazing. These two girls were so helpful yesterday cracking jokes and complimenting me making the whole experience wonderful!

Diane M.

1/5

ZERO Stars! I'm very disappointed. I waited over 30 minutes today at the store during business hours. I arrived at 4:45 pm, the lights were on, no one visibly there, no answer when calling, no note left on door. Many customers, at least 10, arrived within the 30 minutes I was there. One of the customers said they had stopped by 1 hour before, and the doors were locked, in the same situation. Unfortunately, Gilroy store hung up after phone ringing several times, I tried, and the store continued to hang up without ever saying a word. Livermore store just wouldn't answer. Unless, of course, all 3 stores had no workers, all at the same date, and at the same time. I have a return that can only be returned before July 9th. This is ridiculous customer service. They no longer have a customer service line to call. Their chat services are only Monday to Friday, 9 am to 4 pm. If you email customer service, you will not receive a response for two business days. Those are your only options. One can understand emergencies, but this isn't the first time in Milpitas. Apparently, if you look at True Religions reviews, including Milpitas, Livermire, and Gilroy, they all have the same issues. 1. They don't follow their open time hours, they take lunch and close the store for that time, they don't respect or value the customer's time when if it weren't for them they wouldn't have a job. 2. Unprofessional in many cases. 3. Have inadequate options to resolve issues such as returns, speaking to a live representative, and options to reach a live person since they no longer answer calls. You can only text or email.

Minggee L.

1/5

Shopping's day: 12-15-2022 @ 7:11:02pm
Receipt’s Salesperson: Karen NO. 7818
This store has the worst service among all the True Religion stores. The short skinny a lots of makeup on face lady is very rude to all customers, I think because she has to fix all the clothes at all time. I was looking for some jeans , they fold the jeans with the size face in, I have to turn it out to find my size, and I didn’t even open the jeans. she came to put every thing away right away without asking, I said wait , this is the jeans I want, please keep it there. She was very unhappy said I have make a mess on her set up. I was very upset and ask her name, she didn’t want to tell me and said : you can go now. So rude. The choppy female manager named herself Adriene, but on my receipt name Karen supported that short skinny full face makeup lady too. She said we just want to ask what size your are looking for, infect, they don’t want customer touch their clothes, they don’t care if customer purchase from their store. SUPPER BAD SERVICE, I have read other customer’s review too, they had the same experience as me. I hope they can have new management in great mall, our bay area people desires friendly services.

Vy L.

1/5

This place has the rudest customer service that we have ever had.
The staffs weren’t helpful and were so rush on us. When my husband wanted to talk to the store manager, the girl said “hey “manager-name*”, do you want to talk to this idiot?”
Then we decided not to buy, 3 of them, including the manager said “don’t come back” to us when we walked out.
Wish we knew their names so TR can work with them. Pls look into your camera and work through that.
It happened around 6pm on 9/10/2022.
We were a family of 3 including a small child.
Thanks!

chloe L.

1/5

Do not go to this store. I went to exchange an online order for the correct size and the employees said their online system was down and they couldn’t process an exchange. The system had been down for months according to them. They didn’t even try to help. I was speaking to a manager and the other employee in the store verbally attacked me because I was frustrated. I just needed to get the correct size, I wasn’t doing a return. I drove 30 minutes with my toddler and baby in tow and was met with the worst customer service I’ve ever experienced. I’ve contacted corporate. After reading other reviews on Yelp, it’s clear this store should be shut down.

Maria C.

1/5

Terrible customer service I asked for fitting rooms they said they were not available and I asked so I have to buy your clothes without trying it on? The lady said yes. This clothes are not cheap to buy and then return if it doesn’t work for you.

Richa K.

1/5

Very unprofessional service from the staff in the store. Purchasing anything from here is risky, and the staff can get threatening and abusive if you try to return. I had this experience with them and my kid was there with me. It was traumatic for him. Never share your information with them. They call this part of their return policy, take your information and still refuse to return items that they did not tag and record properly in their systems. Best to stay away. No wonder this store is empty most of the time.

nikki B.

1/5

I was told the dressing room was closed and there isn't a estimated time it would be open asked for a manager and was told she is not in so you going to lose a 300+ sale because you want allow me to try items on but clearly just watched someone come out the dressing room I called a hour later to see if the dressing room is open and was told they want be open till they are able to hire more staff